Anna Carlson
Flint,MI
Summary
Dedicated Referral & Authorization Coordinator with over 5 years of experience in schedule management and team collaboration. Adept at implementing process improvements that minimize conflicts and enhance patient experience, while maintaining a strong work ethic and attention to detail.
Overview
14
14
years of professional experience
Work History
Scheduler, Referral & Authorization Coordinator
Ascension Living PACE Michigan
Flint, MI
04.2020 - 02.2026
- Coordinated scheduling for multiple departments, ensuring optimal resource allocation and timely service delivery.
- Developed and maintained comprehensive daily schedules using advanced scheduling software to enhance operational efficiency.
- Collaborated with interdisciplinary teams to streamline patient appointments, reducing wait times and improving patient satisfaction.
- Trained new staff on scheduling protocols and software usage, fostering a collaborative team environment.
- Implemented process improvements that enhanced accuracy in appointment bookings and minimized scheduling conflicts.
- Analyzed scheduling data to identify trends, enabling proactive adjustments to staffing needs and service demands.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Medical Assistant & Scheduler
Surgery Center At Health Park
Grand Blanc, MI
12.2014 - 04.2020
- Assisted in patient preparation for surgical procedures, ensuring comfort and clarity of instructions.
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Supported surgical teams by organizing instruments and supplies, enhancing operational efficiency during procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Genesys PHO
Grand Blanc, MI
10.2011 - 11.2014
- Administered patient care and clinical support, ensuring high-quality service delivery.
- Coordinated patient appointments, optimizing scheduling efficiency and reducing wait times.
- Assisted healthcare providers with examinations and procedures, enhancing patient experience.
- Maintained accurate electronic health records, ensuring compliance with regulatory standards.
- Educated patients on treatment plans and medication usage, improving health literacy.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Increased efficiency in office by implementing digital filing system for patient records.
Education
Sicence
Delta College
Bay City, MI06-2018
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Critical thinking
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Problem-solving
- Schedule management
- Telephone etiquette
- Medical terminology
- Staff coordination
- Call management
Timeline
Scheduler, Referral & Authorization Coordinator
Ascension Living PACE Michigan
04.2020 - 02.2026
Medical Assistant & Scheduler
Surgery Center At Health Park
12.2014 - 04.2020
Medical Assistant
Genesys PHO
10.2011 - 11.2014
Sicence
Delta College