Anna Cartwright
Gladstone,MI
Summary
Hospitality professional with direct shift-leadership experience in fast-paced restaurant and bar environments. Experienced in training new employees, supervising coworkers, assigning work, opening and closing operations, counting tills, resolving customer complaints, maintaining inventory and service standards, and taking responsibility for a shift. Brings a hands-on leadership style, strong customer focus, and dependable approach to restaurant operations.
Overview
14
14
years of professional experience
Work History
Bartender
American Legion Post 71
Gladstone, MI
06.2026 - Current
- Prioritized work, and resolved customer concerns to ensure uninterrupted service.
- Cultivated strong relationships with regular patrons to foster a welcoming, community-focused service environment.
- Trained and supported new employees in service procedures, customer service expectations, POS processes, and daily responsibilities to enhance team performance.
- Open and close the operation, including preparing service areas, securing the workplace, and completing end-of-shift responsibilities.
- Count and reconcile tills accurately while maintaining accountability for cash handling and POS transactions.
- Maintain stocked, organized service areas and follow health and safety standards.
Bartender / Waitress / Cook
The Beaver Saloon
Beaver, WI
05.2025 - Current
- Supervised coworkers during shifts, delegated tasks, and coordinated front-of-house responsibilities to maintain efficient service.
- Resolved customer complaints and service issues calmly and professionally, ensuring positive customer experiences.
- Handled high-volume POS transactions and cash accurately while maintaining speed and service quality during peak periods.
- Trained new employees on customer service, menu knowledge, POS procedures, workplace expectations, and daily operating routines.
- Opened and closed the establishment and took responsibility for completing shift duties accurately and efficiently.
- Monitored inventory and restocked supplies to ensure uninterrupted operations.
- Maintained organized service and food-preparation areas in accordance with safety standards.
Delivery Driver
Bronzeback Inc. / FedEx
Gladstone, MI
02.2026 - 06.2026
- Achieved daily delivery goals independently by adapting to changing routes, weather conditions, and customer needs.
- Ensured accurate delivery documentation and verification using handheld scanning technology.
- Followed company safety policies and applicable DOT requirements with consistent attention to accountability and safe operations.
- Conducted vehicle inspections and reported maintenance or safety concerns promptly to maintain operational safety.
Per Diem Record Store Clerk
The Groove
Nashville, TN
07.2019 - 01.2026
- Facilitated daily retail operations, enhancing customer service, managing POS transactions, tracking inventory, stocking, and merchandising.
- Handled customer questions and concerns professionally and helped resolve issues to maintain a positive shopping experience.
- Trained coworkers on store procedures and customer service to improve team effectiveness.
- Maintained accurate inventory records through data entry, stock checks, and system updates to streamline ordering and merchandising.
- Organized and replenished merchandise to maintain an accessible, customer-ready sales floor.
- Supported store operations during high-traffic special events, including Record Store Day and artist signings.
Veterinary Technician
Countryside Animal Hospital
Mount Juliet, TN
09.2019 - 02.2020
- Coordinated daily clinical operations by clearly communicating with veterinarians, coworkers, and clients.
- Prepared laboratory samples and handled prescriptions with precision, ensuring adherence to procedures and enhancing client service.
- Organized treatment areas and maintained accurate records while managing multiple priorities.
Bartender
Homebase Restaurant
Schaffer, MI
05.2019 - 07.2019
- Delivered efficient, accurate service in busy restaurant, enhancing customer relationships and satisfaction.
- Ensured safe, clean, well-stocked service area, contributing to a positive dining experience.
- Monitored customer behavior, addressing safety and service concerns to maintain a welcoming environment.
Bartender / Waitress / Cook
The Beaver Saloon
Beaver, WI
08.2017 - 05.2019
- Handle high-volume POS transactions and cash accurately while maintaining speed and service quality during peak periods.
- Resolved customer complaints and service issues with a calm, professional approach, ensuring positive customer experiences.
- Supervised coworkers during assigned shifts, delegated tasks, and coordinated front-of-house responsibilities to enhance service efficiency.
- Train new employees on customer service, menu knowledge, POS procedures, workplace expectations, and daily operating routines.
- Opened and closed establishment at start and end of shifts. the establishment and take responsibility for completing shift duties accurately and efficiently.
- Monitored inventory and restocked supplies to maintain seamless operations.
- Maintained organization of service and food-preparation areas according to safety standards. service and food-preparation areas in accordance with safety standards.
Receptionist & Board Operator
Radio Results Network
Escanaba, MI
08.2012 - 01.2014
- Served as primary point of contact for visitors and callers, efficiently managing multi-line phones and ensuring professional communication.
- Coordinated scheduling of appointments, maintained calendars, and managed incoming correspondence and packages to streamline office operations.
- Created and organized documents while maintaining operational logs and daily reports using word-processing software for accurate record-keeping.
Education
High School Diploma -
Escanaba Area High School
Skills
- Guest Service
- Complaint Resolution
- Shift Leadership
- Employee Training
- Task Delegation
- Opening & Closing
- Cash reconciliation
- Inventory & Stocking
- Safety & Sanitation
- Time Management
- Problem Solving
- Restaurant Operations
VOLUNTEER EXPERIENCE
- Delta Animal Shelter, 2011-06, 2011-10
- Equine Therapeutic Services, 2008-07, 2010-10
EDUCATION & CERTIFICATIONS
- Heartland Horseshoeing School Certificate
- Equine Anatomy & Physiology
Timeline
Bartender
American Legion Post 71
06.2026 - Current
Delivery Driver
Bronzeback Inc. / FedEx
02.2026 - 06.2026
Bartender / Waitress / Cook
The Beaver Saloon
05.2025 - Current
Veterinary Technician
Countryside Animal Hospital
09.2019 - 02.2020
Per Diem Record Store Clerk
The Groove
07.2019 - 01.2026
Bartender
Homebase Restaurant
05.2019 - 07.2019
Bartender / Waitress / Cook
The Beaver Saloon
08.2017 - 05.2019
Receptionist & Board Operator
Radio Results Network
08.2012 - 01.2014
High School Diploma -
Escanaba Area High School