Anna Cassidy
Bellingham,WA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Hair Stylist
Maxx Hair Stuidos
07.2024 - 10.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Hair Stylist
Blessings Salon Spa
02.2024 - 07.2024
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Restaurant Hostess
Sun Valley Resort
04.2022 - 07.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Ski Lift Operator
Sun Valley Resort
12.2021 - 04.2022
- Increased guest satisfaction by providing friendly assistance with loading and unloading ski equipment onto the lifts.
- Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
- Fostered relationships with other departments within the resort to coordinate seamless transitions between various activities and services for guests.
- Enhanced customer experience by efficiently operating ski lift equipment and ensuring safety procedures were followed.
Spa Attendant
Sun Valley Resort
06.2021 - 12.2021
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Education
Cosmetology Degree - Cosmetologist
Evergreen Beauty College
Bellingham, WA11-2023
Associate of Arts - General Studies
Whatcom Community College
Bellingham, WA12-2021
High School Diploma -
Bellingham High School
Bellingham, WA06-2020
Skills
- Detail-orientated
- Time management
- Respectful and compassionate
- Critical thinking
- Customer service
Timeline
Hair Stylist
Maxx Hair Stuidos
07.2024 - 10.2024
Hair Stylist
Blessings Salon Spa
02.2024 - 07.2024
Restaurant Hostess
Sun Valley Resort
04.2022 - 07.2022
Ski Lift Operator
Sun Valley Resort
12.2021 - 04.2022
Spa Attendant
Sun Valley Resort
06.2021 - 12.2021
Cosmetology Degree - Cosmetologist
Evergreen Beauty College
Associate of Arts - General Studies
Whatcom Community College
High School Diploma -
Bellingham High School
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