Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anna Cates

Experienced Leader | Retail Management
Dallas

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

19
19
years of professional experience

Work History

Store Manager

Dolce & Gabbana
2023 - Current
  • Increased business trend by maintaining 45% consignment and appointments
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Identified new business opportunities through proactive networking and relationship-building activities.

Client Development

Louis Vuitton
2021 - 2023
  • Oversee client engagement and development over two locations generating $100M
  • Led cross-functional teams in the development of detailed project schedules, ensuring alignment with client expectations and deadlines.
  • Increased company revenue with the successful execution of key business development strategies and client acquisition efforts.

Client Experience Manager

Neiman Marcus
2021 - 2021
  • Managed $37M flagship location consisting of 23 selling associates, management, and operations team
  • Reduced churn rate by identifying at-risk clients early in their lifecycle, implementing targeted interventions to re-engage them effectively.
  • Championed a company culture focused on delivering exceptional service, fostering employee alignment and dedication towards meeting clients' expectations.

Store Director

Gucci
2016 - 2021
  • Achieved increase in volume of 344% from 2017 – 2020
  • Implemented Personal Shopper Program to enhance revenue
  • Added FTE to support business trend including new positions
  • Received 2019 and 2020 Retail Excellence awards
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.

Education

Bachelor of Arts - Business Management

Oregon State University

Bachelor of Arts - Business Marketing

Oregon State University

Skills

  • Skilled in managing multiple projects
  • Proficient in Microsoft Office and Google Suite
  • Staff training and development
  • Strategic planning
  • Performance management
  • Project management
  • Sales and marketing strategies
  • Client relationship building
  • Goal setting and performance metrics
  • Recruiting and hiring
  • Multi-unit management
  • Budget management
  • Data analytics
  • Commercial awareness

Accomplishments

  • Supervised team of 86 staff members, including full & part time employees
  • Planned successful local events exceeding forecasted expectations
  • Consistent increases in sales volume year over year

Timeline

Store Manager

Dolce & Gabbana
2023 - Current

Client Development

Louis Vuitton
2021 - 2023

Client Experience Manager

Neiman Marcus
2021 - 2021

Store Director

Gucci
2016 - 2021

Bachelor of Arts - Business Management

Oregon State University

Bachelor of Arts - Business Marketing

Oregon State University

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Anna CatesExperienced Leader | Retail Management