Elizabeth Slabaugh
Canton,OH
Summary
Dynamic professional with over 15 years in customer service and 10 years in management. Proven track record in resolving conflicts and enhancing operational efficiency. Skilled in inventory management and adept at multitasking, ensuring timely delivery of high-quality products and services. Highly reliable, adaptable to changing needs, and skilled in fostering team collaboration and delivering results.
Overview
4
4
years of professional experience
Work History
Assistant Office Manager
Perry Chiropractic & Wellness
10.2024 - Current
- Oversaw office operations and assisted in scheduling, filing, collecting payments and pursuing resolution for workman's comp and personal injury cases.
- Maintained inventory of office supplies, proactively restocking materials when needed.
- Pursued overdue payments from patients and sent outstanding bills to collections.
- Corresponded with lawyers and insurance companies to collect payment for patients with personal injury cases.
Baker
Sprinkle City Bakery & Cafe
06.2024 - Current
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Complied with health and safety codes to protect staff and customers.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Chat Support Representative
Incept
01.2024 - 06.2024
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat while working remotely from home.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Head Bartender
George's Lounge
09.2022 - 06.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted in inventory management by doing weekly inventory counts and assisting in monitoring flow of inventory
Baker
Kaminsky's Cafe and Dessert Bar
03.2021 - 07.2022
- Produced consistently high-quality baked goods for customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock of ingredients and supplies.
- Managed our company's Goldbelly account while also keeping up with orders and inquiry's.
Education
High School Diploma -
Marlington High School
Alliance, OH06-2010
Skills
- 15 years customer service experience
- 10 years management experience
- 5 years inventory management experience
- Comprehensive sales background
- Self-directed time management
- Results-oriented work ethic
- Skilled in managing multiple projects
- Skilled at resolving conflicts through clear communication
- Proficient in managing large events
- Remote office management
Timeline
Assistant Office Manager
Perry Chiropractic & Wellness
10.2024 - Current
Baker
Sprinkle City Bakery & Cafe
06.2024 - Current
Chat Support Representative
Incept
01.2024 - 06.2024
Head Bartender
George's Lounge
09.2022 - 06.2024
Baker
Kaminsky's Cafe and Dessert Bar
03.2021 - 07.2022
High School Diploma -
Marlington High School
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