Anna Chambers
Hampton,VA
Summary
Working in local governments has allowed me see things from an employees point of view as well as a local citizen. Over the years I have held several positions and gain great experience in many areas. During that time I a multitude of skills.
Overview
18
18
years of professional experience
Work History
Deputy II, Delinquent Tax Coordinator/Department Coordinator
City of Hampton
08.2016 - Current
- As Department Coordinator my responsibilities include procurement for the Treasurers Office, maintenance of copiers and printers, purchasing supplies, monthly balancing of credit card accounts for the Treasurer, Senior Chief Deputy and Department Coordinator
- Processing invoices using the New World System (NWS) Submit claims to Virginia Department of Taxation through the debt-setoff process for collection of delinquent accounts
- Submit claims to Virginia Department of Taxation through the debt-setoff process for collection of delinquent accounts
- Import daily files from the Department of Taxation and send notices to taxpayers
- Process monthly payments received from the Virginia Department of Taxation using a lockbox process
- Work IT Department to streamline the process
- Work with the Commissioner of Revenue/Business License Department on delinquent business license and excise tax
- Performed responsible and confidential work to support the collection of delinquent personal property and real estate taxes
- Work to resolve taxpayer concerns via telephone, email and/or in person.
Customer Service Specialist
City of Portsmouth
10.2015 - 08.2016
- Process payments for public utilities, real estate tax, personal property tax, food tax, state income tax, and parking tickets that have been received via mail or drop box
- Respond to telephone inquiries regarding real estate and personal property
- Assist citizens in the office will all inquiries regarding payment arrangements, wage liens, DMV stops, tax verification, & debt set-off
- Provide back-up assistance to front counter
- Participate in special projects and other duties assigned.
Fiscal Technician
Kidd International (Child Support Enforcement)
06.2015 - 10.2015
- Processed payments according to Child Support Enforcement Policy and Procedures
- Provided receipts for all payments
- Logged all payments in the Daily Transaction Report
- Deposited all payments received and transmitted payment information to the Central Office in Richmond
- Researched payment history
- Investigated payment errors.
Real Estate Accounting Coordinator
City of Hampton
03.2015 - 05.2015
- Directed and managed all real estate tax collection functions
- Coordinated work with the Assessor’s Office, lending institutions, the Circuit Court Clerk’s Office, the City Attorney’s Office and Information Technology
- Created and maintained all real estate tax files
- Coordinated and administered all refunds and abatements
- Performed responsible and confidential work to support the collection of delinquent personal property and real estate taxes
- Work to resolve taxpayer concerns via telephone, email and/or in person
- Oversaw the daily posting of online portal transactions, research discrepancies and balancing
- Responsible for return check notifications, payment posting, issue liens for unpaid accounts and monthly reconcilement
- Submit claims to Virginia Department of Taxation through the debt-setoff process for collection of delinquent accounts
- Train new employees on the front counter cashiering process and office functions
- Enter parking fines received from the Hampton Police Department into the database, issue summonses for contesting fines
- Act as passport acceptance agent for U.S Passport Agency by verifying documents, fees, signature and identity
- Provide backup assistance for accounting coordinator, state income collector, change order request, and front counter
- Organize and plan social activities for the department.
Deputy II, Delinquent Tax Coordinator
City of Hampton
01.2009 - 02.2015
- Performed responsible and confidential work to support the collection of delinquent personal property and real estate taxes
- Work to resolve taxpayer concerns via telephone, email and/or in person
- Oversaw the daily posting of online portal transactions, research discrepancies and balancing
- Responsible for return check notifications, payment posting, issue liens for unpaid accounts and monthly reconcilement
- Submit claims to Virginia Department of Taxation through the debt-setoff process for collection of delinquent accounts
- Train new employees on the front counter cashiering process and office functions.
Deputy II, Delinquent Tax Collector/Parking Fines
City of Hampton
10.2006 - 02.2009
- Performed responsible and confidential work to support the collection of delinquent personal property and real estate taxes
- Work to resolve taxpayer concerns via telephone, email and/or in person
- Oversaw the daily posting of online portal transactions, research discrepancies and balancing
- Responsible for return check notifications, payment posting, issue liens for unpaid accounts and monthly reconcilement
- Submit claims to Virginia Department of Taxation through the debt-setoff process for collection of delinquent accounts
- Train new employees on the front counter cashiering process and office functions
- Enter parking fines received from the Hampton Police Department into the database, issue summonses for contesting fines.
Deputy I, Account Clerk
City of Hampton
02.2006 - 10.2006
- Performed responsible and confidential work to support the collection of delinquent personal property and real estate taxes
- Work to resolve taxpayer concerns via telephone, email and/or in person
- Oversaw the daily posting of online portal transactions, research discrepancies and balancing
- Responsible for return check notifications, payment posting, issue liens for unpaid accounts and monthly reconcilement
- Submit claims to Virginia Department of Taxation through the debt-setoff process for collection of delinquent accounts
- Train new employees on the front counter cashiering process and office functions.
Education
Bachelor of Science/Office Management -
Virginia Commonwealth University
Richmond, VASkills
- Customer Service Skills via phone and in person
- Debt Set Off Program Completion
- Cash Handling
- Accounts Payable/Receivables
References
References available upon request
Timeline
Deputy II, Delinquent Tax Coordinator/Department Coordinator
City of Hampton
08.2016 - Current
Customer Service Specialist
City of Portsmouth
10.2015 - 08.2016
Fiscal Technician
Kidd International (Child Support Enforcement)
06.2015 - 10.2015
Real Estate Accounting Coordinator
City of Hampton
03.2015 - 05.2015
Deputy II, Delinquent Tax Coordinator
City of Hampton
01.2009 - 02.2015
Deputy II, Delinquent Tax Collector/Parking Fines
City of Hampton
10.2006 - 02.2009
Deputy I, Account Clerk
City of Hampton
02.2006 - 10.2006
Bachelor of Science/Office Management -
Virginia Commonwealth University