Anna Cimpeanu
Palos Hills,IL
Summary
Experienced at enhancing patron experiences, I excelled in issue resolution and time management at Green Hills Public Library District, significantly increasing patron satisfaction. My ability to maintain high productivity at Strange Brew Cafe, coupled with attention to detail, showcases my skill set in both customer interaction and workplace efficiency.
Overview
6
6
years of professional experience
Work History
Patron Services Associate
Green Hills Public Library District
11.2022 - Current
- Increased patron satisfaction by resolving issues and providing exceptional service at all times.
- Maintained up-to-date knowledge of library material, policies and technology as it was introduced.
- Delivered energetic responses to patrons in-person and by telephone, going above and beyond to assist all concerns.
- Engaged in friendly conversation with patrons to better understand individual needs.
Food Prep/Barista
Strange Brew Cafe
08.2019 - 08.2020
- Maintained an organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication with colleagues.
Education
Associate of Applied Science - Library And Information Science
College of DuPage
Glen Ellyn, ILSkills
- Customer service and interaction
- Flexible schedule
- Issue resolution
- Time management
- Attention to detail
Languages
English
Romanian
Timeline
Patron Services Associate
Green Hills Public Library District
11.2022 - Current
Food Prep/Barista
Strange Brew Cafe
08.2019 - 08.2020
Associate of Applied Science - Library And Information Science
College of DuPage
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