Dynamic professional with a strong background in security and customer relations, honed as a Correctional Officer with the State of Illinois. Proven ability in active listening and quality assurance, ensuring safety and high satisfaction. Recognized for effective perimeter control and de-escalation skills, consistently maintaining order and security in challenging environments.
Overview
25
25
years of professional experience
Work History
Pro Imagine
Chris
01.2023 - 11.2024
Paid attention to detail while completing assignments.
Cultivated interpersonal skills by building positive relationships with others.
Self-motivated, with a strong sense of personal responsibility.
Managed time efficiently in order to complete all tasks within deadlines.
Communicated with coworkers and managers about completed duties.
Maintained high customer satisfaction by working quickly and accurately.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Demonstrated superior transport service, providing accurate time estimates and courteous responses.
Obtained necessary permits and licenses to operate various commercial vehicles legally.
Correctional Officer
State of Illinois- Department of Correction
01.2000 - 01.2023
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Booked new inmates into facility and processed inmates for release.
Observed behavior of residents individually and in groups.
Conducted routine and emergency head counts.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Tracked inmates through head counts, visitor logs, and scheduled activities.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Made rounds at specified intervals and conducted head counts and roll calls.
Conducted security checks of inmates and living areas.
Responded to emergency situations and de-escalated hostile confrontations.
Documented inmate behavior and activities in logbooks.
Transported inmates to and from court hearings, medical appointments and other locations.