Anna Cisneros
Orland,CA
Summary
Social services professional skilled in providing compassionate support and assistance to individuals in need. Expertise in case management, client advocacy, and community outreach, with strong focus on collaboration and achieving tangible results. Reliable team player who adapts to changing needs and fosters supportive environment. Proficient in crisis intervention, conflict resolution, and resource coordination, with calm and empathetic approach. Experienced with providing vital support to social services programs and assisting clients in accessing community resources. Utilizes excellent communication and organizational skills to ensure smooth operations and client satisfaction. Track record of effective collaboration and adaptability in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Service Aide
Glenn County Health and Human Services Agency
05.2023 - Current
- Documenting all interactions and completing case notes in a timely manner.
- Aided clients in achieving personal goals by implementing customized action plans and monitoring progress.
- Take initiative to conduct follow-up calls with clients.
- Managed a caseload of 10-15 clients.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social services.
- Advocated for clients in medical settings.
- Served clients of varying language backgrounds.
- Reviewed client case files.
- Supported clients in crisis situations, offering compassionate and immediate intervention.
- Increased community engagement by organizing events and educational workshops for clients and their families.
- Connected individuals with appropriate resources for employment opportunities or vocational training programs.
- Conducted home visits to assess living conditions and provide recommendations for necessary support services.
Enrollment Service Representative
Maximus
11.2015 - 04.2023
- Guided prospective clients through the enrollment process.
- Achieved a 100% quality assurance.
- Glenn County best quarterly frequency.
- Outstanding quarterly online enrollment 97%.
- Resolved complex enrollment issues.
- Focused on re-enrolling clients into a manage care plan through the medical program.
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
- Managed high call volumes while maintaining professionalism and a strong focus on customer needs.
Education
GED -
William Finch Charter School
Orland, CA01.2008
Skills
- Professional boundaries
- Client advocacy
- Progress documentation
- Trauma-informed care
- Teamwork and collaboration
- Customer service
- Cultural Competency
- Time management
- Multitasking
- Problem-solving abilities
- Excellent communication
- Reliability
- Community Services Referrals to Behavioral Health, Community Action (housing), Substance Use Disorder, Youth Programs, and other supportive services within the community or surrounding counties
Certification
- Certified Community Health Worker/ Promotora
- Certified in Advanced Level of Spanish Language Proficiency
- Cross Cultural Awareness-Implicit Bias and Cultural Competence Training
- Family Time As A Key To Permanency Training
Languages
Spanish
Native or Bilingual
Timeline
Social Service Aide
Glenn County Health and Human Services Agency
05.2023 - Current
Enrollment Service Representative
Maximus
11.2015 - 04.2023
GED -
William Finch Charter School
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