Danell Phillips
Peaster,TX
Summary
Dedicated family support professional recognized for delivering impactful results through strategic planning and execution. Expertise in fostering collaborative environments and adapting to evolving needs ensures reliable support for families. Strong communication skills, empathetic problem-solving abilities, and exceptional interpersonal and organizational capabilities contribute to effective rapport-building and needs assessment. Committed to providing tailored resources that empower families and enhance well-being.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Family Partner, Social and Human Service Assistants
Pecan Valley Centers
Weatherford, TX
06.2020 - Current
- Achieved improved family engagement in recovery processes through effective use of lived experience as a certified family partner. Enhanced treatment team dynamics by providing valuable insights and support to families navigating mental health challenges. Expanded the role of certified family partners across diverse settings, including hospitals and residential treatment centers, to strengthen community mental health services.
- Organized workshops and resources to empower families in understanding available services.
Enumerator, Interviewers, Except Eligibility and Loan
United States Department of Commerce
Saint Louis, MO
08.2020 - 11.2020
- Achieved comprehensive data collection for 2020 US Census through effective interviewing techniques. Facilitated completion of paper forms for individuals, resulting in accurate and timely data entry into database. Improved community engagement through direct outreach efforts.
- Ensured data integrity through meticulous verification and validation processes.
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
Personal Care and Service Workers, All Other, Personal Care and Service Workers, All Other
Girling Community Care
Fort Worth, TX
03.2020 - 05.2020
- Assisted clients with daily living activities, fostering independence and dignity.
- Maintained accurate documentation of client progress and care plans.
- Delivered comprehensive personal care services to clients, ensuring comfort and safety.
- Collaborated with healthcare professionals to coordinate effective service delivery.
- Trained new staff on operational procedures and best practices for client care.
- Identified areas for process improvement, enhancing efficiency in service delivery.
- Implemented health and safety protocols, ensuring compliance with regulatory standards.
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
Quality Assurance Coordinator - Healthcare, Social and Human Service Assistants
Main Street Home Care
Azle, TX
10.2019 - 12.2019
- Responsible for the overall transition of the new Medicare policies and implementation of better quality improvement programs for the Therapy and Veteran Affairs services for the company.
- Maintain services, systems and procedures to assure compliance with licensure regulations and standards.
- Develop, document, revise and evaluate programs and communication (policies, procedures, reports) for the home health, hospice and palliative care employees and staff to ensure appropriate support for sustainable growth.
- Prepare Quality Improvement reports as part of the agency's evaluation.
- Provided superior teaching and coaching skills in developing clinical teams to achieve desired outcomes.
- Instill in employees and support staff a vision, mission and quality values.
- Demonstrated an in-depth knowledge of all local, state & federal laws relating to all the agency's operations to ensure compliance with those laws.
- Provide leadership on matters related to the Medicare transition in policy, regulations and local trends for the home health, hospice and palliative care development for the company.
- Responsible for conducting an ongoing, comprehensive, integrated agency assessment of the quality and appropriateness of the care provided, including services provided under arrangement with other providers.
- Develop and implement short and long-range strategic clinical goals and objectives.
- Amassed and recover data collected to correct and identify scenarios for improvement.
- Monitor all service providers for their effective interchange and coordination of care while providing care.
Manager, General and Operations Managers
The Hope Chest; Parker County Center of Hope
WEATHERFORD, TX
04.2016 - 05.2019
- Achieved significant sales growth through effective management of store operations. Fostered a high-performing team environment that supported Parker County Center of Hope's community programs.
- Supervised inventory levels and controlled expenses to ensure effective merchandise management and marketing execution.
- Recommended long-term store strategies to PCCOH Chief Executive Officer, aligning with organizational mission.
- Implemented safety improvement strategies to ensure a secure shopping environment and promote best practices.
- Directed daily store activities and facilitated donation operations to enhance community support.
- Achieved significant sales growth through thorough analysis of market trends. Implemented strategic plans that consistently surpassed sales goals. Drove initiatives that enhanced overall business performance.
- Oversaw training programs, supervised daily activities, and evaluated staff and volunteer contributions in thrift store and donations room.
- Facilitated comprehensive training programs to enhance staff skills and performance.
- Monitored donation intake, established pricing guidelines, and coordinated store replenishment.
- Conducted store audits and staff meetings to ensure policy compliance and operational efficiency.
- Oversaw daily cleaning and organization tasks to uphold store standards.
- Oversaw loss prevention operations and liaised with facilities director to ensure efficient use of surveillance technology.
- Oversaw communication with Operations Director regarding regular building maintenance and inspection activities.
- Fostered high morale by implementing staff appreciation and recognition initiatives.
- Facilitated team-building activities and initiatives to strengthen interpersonal relationships and improve collaboration.
- Developed and maintained strong connections with diverse groups, including customers, donors, staff, volunteers, and community service workers, to support organizational objectives.
- Managed online sales operations for collectibles and antiques, ensuring effective inventory management and customer engagement.
- Addressed inquiries and resolved issues for donors and customers, ensuring a seamless service experience.
- Defined best practices for customer service, guiding staff and volunteers in delivering exceptional support.
Personal Care Attendant
RGA Homecare
BRIDGEPORT, TX
08.2015 - 04.2016
- Achieved improved client well-being through dedicated support for ill, weak, or elderly individuals. Enhanced personal care by providing compassionate assistance with hygiene, exercise, medication reminders, and communication. Contributed to a supportive team dynamic that prioritized client needs and comfort.
- Monitored client health conditions, reporting changes to medical staff promptly for timely interventions.
- Coordinated transportation for appointments or outings to promote social engagement and access to necessary services.
Personal Care Attendant
IntegraCare Community Services/Girling Health Care
BEDFORD, TX
04.2015 - 09.2015
- Enhanced client well-being by providing compassionate assistance with hygiene, exercise, medication, and communication. Fostered a supportive environment for ill, weak, or elderly clients to meet their personal needs.
Business Manager
Parker County Committe on Aging
WEATHERFORD, TX
02.2014 - 05.2014
- Managed all aspects of financial reporting and compliance to ensure transparency and accountability within non-profit agency.
- Achieved successful recruitment outcomes by implementing effective screening processes. Enhanced employee integration through comprehensive onboarding programs. Improved HR operations by maintaining accurate employee records and facilitating benefits administration.
- Achieved timely payroll processing, resulting in improved employee satisfaction. Streamlined payroll procedures, enhancing accuracy and reducing errors. Addressed payroll inquiries effectively, contributing to a positive workplace environment.
- Executed regular updates and reconciliations of general ledger accounts to maintain precise financial records.
- Analyzed and reconciled bank statements to identify discrepancies and ensure alignment with financial records.
- Achieved timely payment processing, resulting in improved vendor satisfaction and reduced late fees. Enhanced reconciliation processes, contributing to more accurate financial reporting. Implemented workflow improvements that increased overall efficiency in accounts payable operations.
- Processed customer invoices and payments accurately. Assisted in maintaining organized records of accounts receivable. Supported team in resolving billing discrepancies efficiently.
- Produced comprehensive federal and state reports that enhanced compliance and transparency. Streamlined data collection processes, resulting in improved reporting efficiency. Facilitated timely submissions of regulatory documents, minimizing potential compliance risks.
- Assisted in securing funding through grant applications. Supported teams in identifying potential grant opportunities. Collaborated with stakeholders to prepare grant proposals.
- Created comprehensive reports and materials to support decision-making during monthly board meetings.
- Managed accurate tracking of employee vacation and leave to ensure compliance with company policies.
Community Services Case Manager IV
Texas Department of Aging and Disability Services
BOWIE, TX
10.2009 - 02.2014
- Evaluated individual requirements to determine eligibility for Community-Based Alternatives (CBA) program services, ensuring appropriate support.
- Performed detailed home visits to gather information and ensure effective service delivery.
- Engaged in interviewing sessions with older participants and individuals with disabilities to inform research and support initiatives.
- Maintained comprehensive documentation of all information to ensure clarity and accessibility.
- Analyzed client inquiries to determine necessary service offerings.
- Conducted thorough assessments to develop tailored service plans that address specific client needs.
- Executed thorough data verification processes to ensure accuracy and reliability.
- Provided clear explanations of program benefits and requirements to enhance understanding among aged and disabled individuals.
- Facilitated referrals for individuals to access appropriate services.
- Monitored and verified authorization registrations in automated systems for compliance and efficiency.
- I managed the coordination between Texas Medicaid and Healthcare Partnerships (TMHP) for medical necessity determinations, Medicaid for the Elderly and People with Disabilities (MEPD) for Medicaid eligibility, and Disability Determination Unit for disability determinations, when applicable, before services are authorized.
- Managed service approvals and assessed performance to ensure fulfillment of individual needs.
Administrative Assistant to Attorney
Thomas F. Mastin, IV - Attorney At Law
FORT WORTH, TX
08.2008 - 02.2009
- As the Administrative Assistant to Mr. Mastin; I was responsible for managing his office services and real estate property which included
- Answering multi-line telephones
- Scheduling appointments
- Data entry
- Filing
- Designing filing systems
- Organizing office operations and procedures
- Accounts payable, and receivable with Sage Accounting (formerly Peachtree Accounting)
- Account reconciliations
- Payroll and general ledger accounting through financial statement preparation
- Monthly and yearend financial closings
- Preparing individual and business federal income tax documents
- Controlling correspondence
- Reviewing and approving supply requisitions
- Interacting with clients
- Open client's accounts by recording account information
- Managing client's records and updating account information
- Managing financial accounts by processing client's adjustments; prepared accurate financial statements for clients
- Recommending potential services to Mr. Mastin by collecting client's information and analyzing client's data for multiple client needs
- Protect the law firm's value by keeping information confidential
- Ensuring maximum occupancy of rental units at all times
- Compelling all necessary paperwork to ensure proper customer service
- Budgeting and staffing responsibilities
- Maintenance responsibilities of the building
- Managed commercial, and residential properties
- Provided information on the operating costs as well as the annual budget for the properties
- Prepared accurate financial statements for tenants
Office Manager and Cattle Manager
Scarlett Hill Farm,Inc.
WEATHERFORD, TX
02.2002 - 04.2008
- Managed administrative functions and livestock operations to ensure efficient farm management.
- Operated multi-line telephones to facilitate seamless customer interactions.
- Coordinated scheduling and delivery of informative farm and ranch tours to educate guests.
- Managed data entry operations, maintaining high standards of accuracy and attention to detail.
- Created user-friendly filing systems that improved accessibility and management of critical documents.
- Implemented systematic approaches to manage office operations and improve procedural effectiveness.
- Executed timely processing of accounts payable and receivable, leveraging QuickBooks for efficient financial tracking and reporting.
- Analyzed discrepancies in account balances and resolved issues to uphold accurate financial reporting.
- Oversaw payroll and general ledger accounting activities, ensuring compliance with financial regulations and standards.
- Achieved timely completion of monthly and year-end financial closings, resulting in improved accuracy of financial reports. Enhanced collaboration among finance teams to optimize closing processes. Delivered comprehensive financial statements that supported strategic decision-making.
- Facilitated preparation of individual and business federal income tax documents.
- Streamlined correspondence management to enhance organizational efficiency.
- Assessed supply requisitions for compliance with budgetary guidelines and organizational needs.
- Cultivated strong client relationships through effective communication and support.
- Open client's accounts by recording account information
- Managing client's records and updating account information
- Achieved accurate financial reporting by processing client adjustments effectively. Delivered comprehensive financial statements that enhanced client understanding of their financial position.
- Conducted thorough pedigree assessments to guide clients in selecting ideal stallions for their mares.
- Compelling all necessary paperwork to ensure proper customer service
- Managed financial planning and personnel assignments to optimize operational efficiency.
- Achieved increased sales through effective coordination of inside and field sales teams. Enhanced customer acquisition and retention by implementing targeted outreach strategies. Drove successful sales campaigns that resulted in improved market presence.
- Contributed to annual yearling sales initiatives in Houston, Ruidoso, and Oklahoma City, promoting strategic networking opportunities.
- Evaluated and enhanced promotional strategies for horse farm and cattle ranch to maximize sales volume.
- Traveling from the cattle ranch to the running horse farm daily
- Coordinated winter feeding program by setting out round bales and protein tubs to support cattle health.
- Supported veterinary operations by assisting with examinations to ensure accurate assessments of animal health.
- Managed foaling attendance and ensured readiness for emergency interventions as needed.
- Systematically updated and organized herd health records to facilitate veterinary care and management decisions.
- Directed staff operations to ensure efficient workflow and high morale.
- Compiled and finalized stallion breeding reports with precision.
- Evaluated and documented mare health reports, identifying trends and areas for improvement.
- Documented stallion fee payments to support effective financial tracking and reporting.
- Documented and evaluated stallion progeny lineage to support breeding decisions.
- Collaborated with stallion manager on various responsibilities to ensure smooth operations.
Office Manager
Trinity Plastics, Inc.
SAGINAW, TX
10.2000 - 01.2001
- Maintain office services by organizing office operations and procedures preparing payroll; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
- Provide historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
- Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.
- Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
- Attract potential clients by answering questions; suggesting information about other services.
- Open client's accounts by recording account information.
- Maintain client's records and updating account information.
- Resolve product or service problems by clarifying the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing client's adjustments
- Prepare product or service reports by collecting and analyzing client's information.
- Contribute to team effort by accomplishing related results as needed
- Prepare consolidated internal and external financial statements by gathering and analyzing information from the general ledger system and from departments.
- Maintain and balances an automated consolidation system by inputting data; scheduling required jobs; verifying data.
Education
Business
Weatherford College
Weatherford, TXSkills
- Professional boundaries
- Self-awareness
- Family support
- Motivational interviewing
- Parenting education
- Effective communication
- Community resources
- Client advocacy
- Relationships and rapport
Certification
- 05/2021 Certified Family Partner University of Texas at San Antonio (UTSA)
- 11/2008 Notary Public Secretary of State of Texas
Honors
I am also a Notary Public for the State of Texas; extremely detail oriented, organized and have exceptional work ethics. My understanding of office equipment includes: pc, notebook, multi-line telephones, 10-key calculator, copier, scanner, fax, printers, various computer equipment. Proficient in using Quicken, QuickBooks, Peachtree, Microsoft Excel, Outlook, Word, Power Point, Access and Works, WordPerfect, Photoshop, Internet, State of Texas Programs: TMHP, TIERS and SASO.
Additional Information
I have attended many of the Fred Pryor Seminars and have been taking online courses through Pryor Plus online for several years including: Dealing with Difficult People, Seminar, Fort Worth, Texas(Strategies, tips and techniques for fighting frustration in the workplace) and How to Supervise People, Seminar, Fort Worth, Texas(Required skills every leader must have)
Timeline
Enumerator, Interviewers, Except Eligibility and Loan
United States Department of Commerce
08.2020 - 11.2020
Certified Family Partner, Social and Human Service Assistants
Pecan Valley Centers
06.2020 - Current
Personal Care and Service Workers, All Other, Personal Care and Service Workers, All Other
Girling Community Care
03.2020 - 05.2020
Quality Assurance Coordinator - Healthcare, Social and Human Service Assistants
Main Street Home Care
10.2019 - 12.2019
Manager, General and Operations Managers
The Hope Chest; Parker County Center of Hope
04.2016 - 05.2019
Personal Care Attendant
RGA Homecare
08.2015 - 04.2016
Personal Care Attendant
IntegraCare Community Services/Girling Health Care
04.2015 - 09.2015
Business Manager
Parker County Committe on Aging
02.2014 - 05.2014
Community Services Case Manager IV
Texas Department of Aging and Disability Services
10.2009 - 02.2014
Administrative Assistant to Attorney
Thomas F. Mastin, IV - Attorney At Law
08.2008 - 02.2009
Office Manager and Cattle Manager
Scarlett Hill Farm,Inc.
02.2002 - 04.2008
Office Manager
Trinity Plastics, Inc.
10.2000 - 01.2001
Business
Weatherford College