Anna Cole
Sebastian,FL
Summary
Experienced Professional Dog Groomer boasting wide-ranging experience in providing comprehensive grooming services to diverse breeds. Skillful at assessing individual pet needs, managing grooming procedures with safety and care, and showcasing top-level customer service skills. Demonstrated history of improving salon efficiency while maintaining high standards of cleanliness and animal welfare. I strive to ensure both the pets' well-being and happiness, as well as the owners'.
I've thrived in sales by upselling products and services offered. I'm always the first one to work, and the last one to leave. I do whatever I can to help make the workplace efficient. Growing up playing varsity hockey and other sports helped me learn to be a team player, which only further helps in the workforce. I'm eager to learn and grow in whatever way I can.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Dog Groomer
Self Employed
Northport, ME
06.2017 - 01.2025
- Achieved certification as a pet groomer in 2017 in Maine and enhanced grooming and sales skills through continuous learning.
- Provided on-call grooming services for various shops, gaining diverse grooming techniques and sales strategies.
- Improved customer service and increased sales revenue by applying learned grooming and sales techniques.
Professional Dog Groomer
Riverside Pet Grooming
Sebastian, FL
03.2024 - 08.2024
- Provided advice on pet nutrition, behavior and general care.
- Delivered excellent service to pet owners to drive repeat business.
- Created customized haircuts based on individual breed standards or client requests.
- Monitored animals for signs of stress or discomfort during grooming sessions.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Assisted with scheduling appointments while ensuring efficient workflow.
- Maintained clean and orderly play yards, kennels and cages.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed ear cleaning, nail trimming and anal gland expression as requested by clients.
- Followed safety protocols when handling animals during grooming sessions.
- Provided additional services such as teeth brushing or flea treatments upon request.
- Maintained a clean work environment throughout the day.
- Adhered to all local laws related to animal welfare and safety regulations.
- Educated customers on proper maintenance techniques between professional groomings.
- Examined dogs to assess coat condition, skin health, and identify any potential medical issues.
- Discussed pricing options with customers to determine the best service package for their pet's needs.
- Participated in ongoing training courses to stay up-to-date on industry trends.
- Kept accurate records of services performed for each animal.
- Achieved top sales in add-on grooming packages, enhancing overall service offerings.
- Handled business communications and customer interactions, recognized for excellence in client engagement.
Education
Certified Pet Groomer - Dog Grooming
Happy Paws Unleashed
Topsham, ME07-2017
High School Diploma -
Wareham
Wareham, MA05-2014
Skills
- Proper bathing techniques
- Calm demeanor
- Appointment scheduling
- Advanced clipper skills
- Record keeping
- Efficient drying methods
- Patience and tact
- Pet first aid
- Knowledge of breed standards
- Nail trimming expertise
- Safe handling practices
- Dog behavior assessment
- Coat conditioning treatments
- Teeth brushing techniques
- Cleaning and sanitizing
- Expert scissoring techniques
- Creativity and innovation
- Reliability and punctuality
- Product expertise
- Animal care
- Animal nutrition
- Pet grooming expertise
- Patience and tolerance
- Task prioritization
- Excellent written and verbal communication
- Adaptability
- Upselling
- Listening skills
- Excellent people skills
- Customer service
- Delivers exceptional customer service
- Customer service and engagement
- Reliable customer service
Affiliations
- Ice hockey
- Bike Riding
- Dog walking
Accomplishments
- Varsity Hockey in high school
Certification
- Certified pet groomer 2017
- Certified in Pet CPR 2019
Timeline
Professional Dog Groomer
Riverside Pet Grooming
03.2024 - 08.2024
Professional Dog Groomer
Self Employed
06.2017 - 01.2025
Certified Pet Groomer - Dog Grooming
Happy Paws Unleashed
High School Diploma -
Wareham