Anna Colley
Lexington,KY
Summary
Proven track record of enhancing customer experiences at Molly Brooke's, adept in Microsoft Office and excelling in high-pressure environments. Leveraged strong multitasking and customer service skills to develop a loyal clientele base, demonstrating reliability and an outgoing attitude. Achieved significant improvements in operational efficiency during a prestigious internship at Walt Disney World Resort.
Overview
6
6
years of professional experience
Work History
Bartender
Molly Brooke's
08.2018 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
College Program Internship
Walt Disney World Resort
08.2015 - 12.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Arts - Psychology
University of Kentucky
Lexington, KY05.2019
Skills
- Strong multitasking
- Customer Service
- Microsoft Office
- Highly reliable
- Outgoing and motivated
Timeline
Bartender
Molly Brooke's
08.2018 - 08.2021
College Program Internship
Walt Disney World Resort
08.2015 - 12.2015
Bachelor of Arts - Psychology
University of Kentucky
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