Anna Collins

• Managed office supplies inventory, ensuring timely reordering and availability for team use.
• Organized files
• General receptionist. Also operated a 15 line phone system.
• Handled accounts payable and receivable for this small business

• Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
• Utilized CRM software to track interactions and update customer information accurately.
• Developed a natural and friendly rapport with customers and had a 98% customer satisfaction rating
• Adapted quickly to changes in product offerings, maintaining up-to-date knowledge for effective support.

• Managed scheduling of patient appointments to optimize clinic efficiency.
• Utilized electronic health record systems to document and track patient interactions.
• Communicated effectively with patients to confirm details and address concerns.
• Collaborated with healthcare providers to streamline appointment processes.
• Ensured compliance with HIPAA regulations in all patient communications.
• Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.

Took classes for GED certificate and finished in the top five percent in the country