Rhona Annon
Salina
Summary
Current Employee as Logistics Coordinator / Production Control. Experienced customer service professional with strategic planning and critical thinking skills. Self-Motivated and focused while multitasking emails, phone calls, scheduling and collaborating with freight carriers. Implementing cost-effective shipping solutions and tracking progress of shipments. Communication with multiple departments regarding part shortages and order rescheduling. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ready to help your team achieve company goals!
Overview
15
15
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Coperion Ktron
11.2022 - Current
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Updated and maintained databases to track shipments and inventory.
- Built and established relationships with staff and vendors.
- Collaborated with sales and customer service teams to address concerns and expedite orders when necessary.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Created reports to provide insights into logistics operations and performance.
- Managed inventory levels to verify availability of stock for customer orders.
- Analyzed customer requirements and provided customized logistics solutions.
- File freight claims as needed
- Reschedule orders according to part shortages
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Revenue Cycle Specialist
Valued Relationships Inc
01.2020 - 11.2022
- Life Assist sold the program to the monitoring center VRI (Valued Relationships Inc)
- Identified and resolved payment issues with multiple agencies
- Reached out to insurance companies to verify coverage and authorization issues.
- Billed monthly claims to Government and Third Party Payors via EDI, Portal or Invoicing.
- Provided Care Managers with billing codes as needed.
- Answered phone calls and resolved any issues. Document in appropriate program.
- Work with many programs including CareVoyant, Microsoft Teams, Rivet, Waystar, and other agency portals.
Kansas Territory Manager
Life Assist USA
03.2016 - 12.2019
- CCHC Sold the Lifeline Program To Life Assist USA
- Established successful account relationships with Case Mangers and related agencies by building rapport and maintaining consistent communication.
- Managed a PERS Program throughout Central Kansas
- Communicated product quality and market comparisons by creating sales presentations.
- Installed and serviced PERS clients in a 100+ mile radius
- Monitored Service Calls assigned to service coordinators to ensure they are handled correctly and in a timely manner.
- Advertised, hired and trained service coordinators in needed areas.
- Facilitated workshops for the community and conducted one-on-one training to educate team members.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Director of Lifeline Services
Cloud County Health Center
11.2009 - 02.2016
- Produced monthly financial reports for presentation to board of directors.
- Recruited, hired and trained all Service Coordinators, providing supervision, ongoing staff development and continuing education to employees.
- Direct Day-to-Day administrative and operational functions for a PERS program for clients in Central Kansas.
- Ensured all policies and procedures were current and updated
- Answered all calls for new referrals, service calls, billing etc
- Billed all clients on the program accordingly including private pay, government and Third Party agencies.
- All other duties as needed
Education
No Degree - Business Management
Colby Community College
Colby, KSHigh School Diploma -
Norton Community High School
Norton, Kansas05.1990
Skills
- Salesforce
- Problem Solving
- Relationship Building
- Report Preparation and Presentation
- Verbal and Written Communication
- Document Management
- Operations Advisory
- Detail-oriented
- Team leadership
- Process improvement
Certification
- Former EMT - Certified Emergency Medical Technician
References
Tom Reidel - Shipping Manager - Coperion (785) 825-1611
VRI - Supervisor is no longer employed (800) - 860-4230
Cloud Co Health Center - LeRoy Dickinson - 785-243-1234
Taco Bell General Manager - Jake Bell - 785-342-7481
Timeline
Logistics Coordinator
Coperion Ktron
11.2022 - Current
Revenue Cycle Specialist
Valued Relationships Inc
01.2020 - 11.2022
Kansas Territory Manager
Life Assist USA
03.2016 - 12.2019
Director of Lifeline Services
Cloud County Health Center
11.2009 - 02.2016
- Former EMT - Certified Emergency Medical Technician
No Degree - Business Management
Colby Community College
High School Diploma -
Norton Community High School
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