Anna Cooper
Payroll Specialist
Barnesville,GA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Payroll Specialist
Tidal Wave Auto Spa
Thomaston, GA
01.2024 - Current
- Managed payroll and time and attendance systems.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Assisted employees with payroll-related inquiries, providing clear and concise information.
- Managed payroll processing for over 600 employees, ensuring accurate calculation of wages, bonuses, and deductions.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Responded promptly to inquiries from employees regarding their paychecks or deductions.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
Deli Manager
Ingles Supermarket
Forsyth, GA
02.2023 - 01.2024
- Ordered necessary deli supplies to maintain stock levels.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Collaborated with other departments within the store to ensure smooth operations.
- Maintained accurate records of inventory and product ordering cycles.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented cost-saving measures such as portion control, waste management.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Delegated work to staff, setting priorities and goals.
- Supervised deli staff to ensure efficient customer service.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service Payroll Support
Intuit
Barnesville, GA
01.2022 - 01.2023
- Promptly addressed customer issues related to billing or service problems.
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
- Resolved customer complaints in a timely manner.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Escalated calls to solve problems and drive customer satisfaction.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Provided detailed explanations of product features and benefits.
- Troubleshot customer issues using remote access software tools.
- Performed data entry tasks as required.
- Updated customer information within database systems as needed.
Education
Associate of Arts -
Southern New Hampshire University
Hooksett, NH04-2025
Skills
- Microsoft applications
- Payroll policies and procedures
- Time sheet review
- Telephone and email etiquette
- Payroll documentation
- PTO accrual
- Skilled in Workday
- Payroll processing
- Payroll reviews
Timeline
Payroll Specialist
Tidal Wave Auto Spa
01.2024 - Current
Deli Manager
Ingles Supermarket
02.2023 - 01.2024
Customer Service Payroll Support
Intuit
01.2022 - 01.2023
Associate of Arts -
Southern New Hampshire University
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