Anna Cordero
Palmdale,CA
Summary
I am a very loyal employee, I am willing to learn anything possible in order to go further in my work. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
Work History
Assistant Manager
McDonald's Restaurant
Mojave , CA
11.2022 - 05.2024
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Also, made sure employees came to work with the correct uniform and made sure they were doing their job.
Customer Service
A Royal Suite Home Furnishings
Palmdale, CA
09.2019 - 11.2022
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they're still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickness, most effective ways to answer a clients or customers questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRS and other departments to find appropriate solutions
- Check in incoming product
- Schedule and dispatch the customers orders for the delivery crew filing.
Patient ambassador
Sodexo
07.2017 - 08.2019
- Introduces Room Service and explains diet order to new admissions
- Classifies patient as Room Service, Room Service with Assist or Chef Select
- Assists patients classified as Room Service with Assist
- Assists Registered Dietitians with 24-hour screening of new admissions
- Acts as liaison between Nursing and Dietary
- Prints Ambassador Report with patient name, room, diet and admission date
- Reviews report for patients advanced from NPO/Clear/Full diets
- Visits all newly admitted patients on advanced diets
- Introduces self as the unit's Patient Ambassador and provides contact number/beeper
- Identifies current diet order and explains room service to new patient
- Explains times patient may call to obtain meal
- Explains, if needed, the availability of large print and Spanish menu
- Collaborates with nursing whether patient is: Room Service, Room Service with Assist or Chef Select
- Documents, resolves or refers any complaints/concerns the patient and/or family members may have
- Conducts daily meal rounds
- Records patient, diet, room number and comments daily
- Notes when patient will be revisited if needed and why
- Daily check with unit rep on current room service status
- Conducts 2 test trays per week and meal rounds
- Works with managers/supervisors in Process Improvement projects
- Works with patient promotions as necessary
- Fills in as needed in diet office and kitchen
- Attends all allergy and foodborne illness in-service training
- Complies with all Sodexo HACCP policies and procedures
- Complies with all company safety and risk management policies and procedures
- Participates in regular safety meetings, safety training and hazard assessments
- Reports all accidents and injuries in a timely manner
- Attends training programs (classroom and virtual) as designated
- May perform other duties and responsibilities as assigned.
Customer Service
Kentucky fried chicken
02.2011 - 04.2017
- Shift supervisor, Primary responsibilities vary by position but generally include training new employees, answering telephones, and overseeing restaurant protocol
- Other specific job duties include delegating work, taking inventory, and placing food orders.
- Making sure our staff gives the best customer service and our customers go home with a smile on there face and receive the best customer service.
Education
High school or equivalent -
Opportunities For Learning
Palmdale, CASkills
- Microsoft word
- Customer Service
- Customer Care
- Typing
- Data Entry
- Windows
- Care Giver
Additional Information
I am a very hard worker, I have great customer service skills. I am very outgoing person. I'd like to make sure the customers always receive a great experience.
Personal Information
Title: Customer service
Timeline
Assistant Manager
McDonald's Restaurant
11.2022 - 05.2024
Customer Service
A Royal Suite Home Furnishings
09.2019 - 11.2022
Patient ambassador
Sodexo
07.2017 - 08.2019
Customer Service
Kentucky fried chicken
02.2011 - 04.2017
High school or equivalent -
Opportunities For Learning