Anna Cropper
Berlin,MD
Summary
Dynamic professional with extensive experience in the hospitality industry. Known for strong teamwork and communication skills, effectively managing high-volume service while ensuring customer satisfaction and loyalty through attentive service and problem-solving.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Crab Bag
03.2021 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Fostered a positive team environment through effective communication and collaboration during busy shifts.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
Server/Bartender
Roadie Joe's Bar And Grill
09.2019 - 07.2021
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Managed cash handling procedures, ensuring accuracy in transactions at closing shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Bartender
Grotto's Pizza
09.2015 - 09.2019
- Collaborated with team members to maintain a clean, organized, and efficient environment.
- Processed high-volume transactions efficiently using point-of-sale systems.
- Served high customer volumes during special events, nights, and weekends.
Education
No Degree - Early Childhood Education
Wor-Wic Community College
Salisbury, MD06-2019
High School Diploma -
Stephen Decatur High School
Berlin, MD06-2015
Skills
- Teamwork and collaboration
- Problem-solving
- Friendly and outgoing
- Honest and dependable
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
Timeline
Server/Bartender
Crab Bag
03.2021 - Current
Server/Bartender
Roadie Joe's Bar And Grill
09.2019 - 07.2021
Server/Bartender
Grotto's Pizza
09.2015 - 09.2019
No Degree - Early Childhood Education
Wor-Wic Community College
High School Diploma -
Stephen Decatur High School