Anna Crosthwaite
Palmetto,USA
Summary
Facilitated successful healthcare journeys for individuals by providing comprehensive support in physical and mental health. Achieved recognition for developing impactful community outreach programs focused on long-term care and veteran services. Drove stakeholder engagement to enhance policy development and advocacy strategies. Served as a human resource specialist in the United States Army National Guard from 2014 to 2019, attaining the rank of E5 Sergeant.
Overview
2027
2027
years of professional experience
Work History
Surgery Scheduler / Office Specialist
Lakewood Ranch Medical Center
Lakewood Ranch Fl
01.2026 - Current
- Managed scheduling of surgical operations, ensuring effective use of operating rooms and efficient resource management.
- Organized and managed patient appointments and follow-ups, improving scheduling workflows and patient satisfaction.
- Streamlined information exchange between surgeons, nursing staff, and patients to optimize workflow and improve service delivery.
- Oversaw utilization of electronic health record systems, facilitating reliable maintenance of patient information.
- Ensured precision and completeness of patient accounts by meticulously verifying insurance information.
- Coordinated with insurance providers to ensure prompt acquisition of necessary verification details.
- Coordinated efforts with healthcare staff to ensure accurate resolution of patient insurance coverage discrepancies.
- Streamlined the process of documenting verification results in electronic health record systems for improved operational efficiency.
- Facilitated patient comprehension of insurance benefits and coverage options through clear communication and support.
- Coordinated verification follow-ups to streamline and expedite claim processing timelines.
- Conducted regular reviews of insurance policies and regulations to maintain operational effectiveness and compliance.
- Analyzed existing verification workflows and contributed to improvements that strengthened service delivery effectiveness.
- Executed verification processes with a focus on ensuring compliance with HIPAA regulations for sensitive patient information management.
Cast Technician / Practice Manager
Coastal Orthopedics
Bradenton, FL
10.2022 - 05.2023
- Managed operation and maintenance of orthopedic equipment to ensure optimal patient care.
- Supported healthcare professionals by preparing examination rooms and ensuring sterilization of medical tools.
- Delivered comprehensive patient education on post-operative care and rehabilitation protocols.
- Recorded patient information with precision in electronic health record systems.
- Oversaw inventory management of medical supplies to ensure timely replenishment.
- Facilitated collaboration among multidisciplinary teams to optimize patient treatment plans.
- Executed process enhancements to optimize operational efficiency in daily tasks.
- Facilitated training sessions for new staff on safety protocols and equipment usage standards.
- Ensured safety compliance by rigorously following established protocols and guidelines.
Physical Therapist Technician
Drayer Physical Therapy
Cincinnati, OH
2019 - 2020
- Assisted therapists in implementing treatment plans for diverse patient needs.
- Maintained cleanliness and organization of therapy area to ensure safety and compliance.
- Prepared equipment and materials for therapy sessions, enhancing operational efficiency.
- Instructed patients on exercise regimens and proper techniques to enhance recovery and overall wellness.
- Monitored patient progress during sessions, providing feedback to physical therapists.
- Documented patient information accurately in electronic health records system for continuity of care.
Human Resource Specialist
United States Army National Guard
01.2014 - 01.2019
- Facilitated comprehensive onboarding procedures to maintain compliance with military standards and protocols.
- Conducted training to enhance new recruits' understanding of HR best practices and personnel management.
- Addressed employee inquiries regarding benefits, payroll, and policies to enhance overall satisfaction.
- Managed personnel record maintenance utilizing automated HR systems to support streamlined data access.
- Worked alongside leadership to develop and execute recruitment strategies supporting overall business goals.
- Created and updated comprehensive training resources aimed at improving employee preparedness and streamlining operations.
- Facilitated performance evaluations, offering actionable feedback to promote career development initiatives.
- Led programs aimed at fostering a positive workplace environment to boost team morale.
- Managed personnel records and statistical data to uphold accuracy and adhere to applicable regulations.
- Directed benefits administration efforts to enhance employee satisfaction and maintain compliance with regulations.
- Performed systematic HR audits to maintain integrity and accuracy of personnel data, payroll information, and benefit enrollments.
- Managed employee leave requests to uphold FMLA standards while facilitating necessary accommodations for staff.
- Orchestrated comprehensive onboarding experiences for new hires, fostering quicker adaptation to workplace culture.
- Implemented systematic audits and policy revisions to uphold adherence to labor regulations at all levels.
Education
Master of Science - Healthcare Administration / Long Term Care
University of Indianapolis
Indianapolis, IN2023
Bachelor of Science - Science And Health Promotions
University of Kentucky
Lexington, KY08.2018
Skills
Specialized in communication strategies and partnership development to enhance support services, promoting innovative solutions for wellness and resilience
Accomplishments
Earned a Master’s degree in Healthcare Administration from the University of Indianapolis, graduating Magna Cum Laude, and a Bachelor’s degree in Exercise Science and Health Promotion from the University of Kentucky (2016–2018). Recognized for academic excellence, leadership, and a commitment to advancing mental health awareness and equitable care.
Timeline
Surgery Scheduler / Office Specialist
Lakewood Ranch Medical Center
01.2026 - Current
Cast Technician / Practice Manager
Coastal Orthopedics
10.2022 - 05.2023
Human Resource Specialist
United States Army National Guard
01.2014 - 01.2019
Physical Therapist Technician
Drayer Physical Therapy
2019 - 2020
Master of Science - Healthcare Administration / Long Term Care
University of Indianapolis
Bachelor of Science - Science And Health Promotions
University of Kentucky