Anna Cullen
Staten Island,NY
Summary
Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Store Manager
DSW Staten
, NY
10.2021 - Current
- Evaluates, prioritizes, plans, delegates, administers and adapts to all store needs
- Usage of multiple reports to find areas to increase sales/productivity during teleconference with others stores and district manager.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reviewed sales and gross profit report to assess company efficiency.
- Rotated merchandise and displays to feature new products and
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Coordinator / Key Holder
Marshalls
Staten Island, NY
09.2019 - 01.2022
- Active in training, mentoring and motivating a large team of associates on merchandise and standard operational procedure
- Ensure the best customer service experience while promotion TJX Rewards
- Assist in managing the daily activity of opening /closing the store
- Execute tasks and daily activities in accordance with store plan, reprioritize as needed and communicate with associates to make sure to achieve the same mission.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging.
- Marked-down clearance items and relocated merchandise to proper store areas.
Store Manager
Created By You
Staten Island, NY
10.2005 - 01.2019
- Promoted products on multiple channels, including social media, online ad campaigns
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Prepared annual budgets with controls to prevent overages.
Securities Accounting Manager
A.G. Edwards & Sons
New York, NY
08.1994 - 06.2005
- Train employees on multiple system to ensure proper processing of trade exceptions
- Ensures all manual trades and deliveries are processed correctly and timely
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Initiated comprehensive account assessments to check viability, stability and profitability of business operations.
- Managed banking reconciliations and monthly balance sheet statements.
- Supported change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions.
- Applied proper codes to trades, files and receipts to keep records organized and easily searchable.
Education
Baruch College
New York, NY 01.1992 - 01.1994
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Bishop Ford
Skills
Relationship building and management
Timeline
Assistant Store Manager
DSW Staten
10.2021 - Current
Coordinator / Key Holder
Marshalls
09.2019 - 01.2022
Store Manager
Created By You
10.2005 - 01.2019
Securities Accounting Manager
A.G. Edwards & Sons
08.1994 - 06.2005
Baruch College
01.1992 - 01.1994
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Bishop Ford
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