Anna Delgado
Glendale,AZ
Summary
Experienced customer service professional with a deep understanding of the life insurance industry. Strong team player known for a positive and outgoing demeanor. Committed to ensuring customer satisfaction and driving company success. Strives for excellence in quality, speed, and process optimization. Demonstrates advanced skills in identifying needs, offering solutions, and showing unwavering commitment to resolving issues.
Overview
6
6
years of professional experience
Work History
Food Service
Dairy Queen
03.2018 - 07.2018
- Expedited food service during peak hours by prioritizing tasks effectively and maintaining communication with other kitchen staff members.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Food Service
Little Caesars
04.2019 - 08.2020
- Streamlined food service operations by implementing efficient cleaning procedures and schedules.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
- Elevated food service operations through proper handling techniques, sanitation standards adherence, and timely order preparation at themed dining locations.
- Contributed to significant decrease in queue times by streamlining checkout process.
Retailer
WSS
09.2020 - 04.2022
- Trained new hires on company policies, procedures, and best practices to optimize performance.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
- Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
- Improved inventory handling procedures to minimize damage during storage and handling, preserving product quality.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Photographer
Thredup
04.2022 - 10.2022
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
- Image processing clothes up to 60 items per day
- Took photos from different angles and perspectives to capture perfect images.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
Retention 2
Statefarm Insurance
10.2022 - 01.2023
- Retained policy service office procedures and practices to include handling state-to-state transfer, added vehicles, vehicle replacement, auto coverage reinstatement, and fire products
- Stayed knowledge on coverage related questions to be advisable on determining right coverage for customers
- Integrated auto quote and binding for appropriate insurance policy coverage on vehicles, homes, boats, renters etc.
- Reviewed Property and Casualty license exam manual 1st edition.
Life Response Center Tier 2 Chat Representative
Statefarm Insurance
10.2022 - Current
- Managed high chat volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Consistently met or exceeded performance goals related to customer service metrics.
- Utilized company software to track caller interactions efficiently, ensuring proper transaction and status check up.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Documented customer interactions and transactions for accurate, up-to-date records.
Education
High school diploma -
Carl Hayden
Phoenix, AZ05.2019
Certified - Cybersecurity Fundamentals
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ01.2026
Skills
- Advanced versed in multiple software's:
- Life Unix System
- Life Work Load Management
- Life Policy View
- OneNote
- Excel
- Customer Service
- Life Product Knowledge
- Collaborative Approach
- Attentive To Detail
- Time Management
- Analytical Decision Making
- Efficient Microsoft User
- Excellent multitasking capability
References
- Danielle Delean, Phoenix, AZ, 85009, 602-769-3571
- Melissa Delgado, Phoenix, AZ, 85009, 602-488-0991
- Sylvestre Ramos, Phoenix, AZ, 85031, 323-388-9562
Timeline
Retention 2
Statefarm Insurance
10.2022 - 01.2023
Life Response Center Tier 2 Chat Representative
Statefarm Insurance
10.2022 - Current
Photographer
Thredup
04.2022 - 10.2022
Retailer
WSS
09.2020 - 04.2022
Food Service
Little Caesars
04.2019 - 08.2020
Food Service
Dairy Queen
03.2018 - 07.2018
High school diploma -
Carl Hayden
Certified - Cybersecurity Fundamentals
Maricopa Community Colleges - Rio Salado Community College