Anna Dellinger
Lake Charles,LA
Summary
Unreasonable hostility driven customer service professional with a strong focus on team collaboration and customer satisfaction enhancement. Proven ability to lead teams and train staff effectively.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Momentum Works
Brentwood, Tennessee
10.2025 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled escalated complaints and ensured customer satisfaction.
- Assisted customers with inquiries and resolved issues promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information and educated customers on features.
- Managed customer accounts and maintained accurate records.
- Conducted follow-up communications to ensure ongoing customer support.
- Utilized CRM software to track interactions and support requests.
- Collaborated with team members to enhance service delivery processes.
- Trained new staff on company policies and customer service techniques.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Manager
Clear Lake Collision Center
League City, Texas
01.2003 - 10.2025
- Managed customer service team to ensure high-quality support experiences.
- Resolved customer inquiries and complaints regarding vehicle repairs and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Developed training programs for staff on collision repair processes and customer interaction.
- Implemented feedback systems to gather insights on customer satisfaction levels.
- Oversaw scheduling of appointments to optimize workflow and reduce wait times.
- Facilitated team meetings to discuss challenges and share best practices for service delivery.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Westfield High School
Spring, TXSkills
- Customer relationship management
- CRM software utilization
- Customer satisfaction
- Issue resolution
- Complaint handling
- Service process improvement
- Data management
- Training and coaching
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Adaptive thinking
Timeline
Customer Service Representative
Momentum Works
10.2025 - Current
Customer Service Manager
Clear Lake Collision Center
01.2003 - 10.2025
Westfield High School