Summary
Overview
Work History
Education
Skills
Timeline
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Anna Doherty

Boston,MA

Summary

Aside from my Full Time position in Digital Advertising, I have proven to excel in high-volume dining settings, I leveraged exceptional customer service and cash handling skills at On The Waterfront and Filomenas to enhance guest satisfaction and streamline service delivery. My ability to manage multiple tasks simultaneously while maintaining a strong work ethic has consistently contributed to improved dining experiences.

Overview

10
10
years of professional experience

Work History

Lead Advertising Operational Specialist

Cox Automotive
05.2022 - Current

· Conducted weekly onboarding meetings with dealerships across the United States to map out their Advertising Launch within our CRM.

· During onboarding discussed, budgeting, channel allocation, geographic targeting and any permissions for future launch.

· Staged launches of $20,000+ advertising budget within our CRM weekly. While doing so followed workflows for different platforms to launch successfully from start to finish.

Server

On The Waterfront
08.2020 - 03.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

Server

Filomenas
01.2015 - 08.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Food Runner

On The Waterfront
03.2018 - 08.2020
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for customers.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.

Education

Bachelor of Science - Marketing

Southern Connecticut State University
New Haven, CT
05.2019

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • High-volume dining

Timeline

Lead Advertising Operational Specialist

Cox Automotive
05.2022 - Current

Server

On The Waterfront
08.2020 - 03.2022

Food Runner

On The Waterfront
03.2018 - 08.2020

Server

Filomenas
01.2015 - 08.2021

Bachelor of Science - Marketing

Southern Connecticut State University
Anna Doherty