Anna Duntley
Rochester,NY
Summary
Organized and dependable professional skilled in managing multiple priorities while maintaining a positive attitude. Demonstrates a proactive approach and strong willingness to embrace additional responsibilities to achieve team objectives. Recognized for excellent problem-solving skills and ability to thrive in fast-paced environments. Committed to delivering high-quality results and contributing to the overall success of the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant (Temporary)
Stokes, Visca, Hucko & Barone, CPAs, LLC
02.2026 - 04.2026
- Streamlined scheduling for client meetings, improving resource utilization and promoting timely communication.
- Oversaw document preparation and filing systems, boosting retrieval efficiency and accuracy.
- Facilitated bookkeeping operations maintaining precise financial records
- Implemented office procedures enhancing workflow efficiency and decreasing processing time for administrative tasks.
- Streamlined tax preparation processes to ensure compliance with regulatory standards and timelines.
Bank Teller
Family First Credit Union
10.2025 - 02.2026
- Managed daily financial transactions including deposits, withdrawals, and loan payments while ensuring exceptional accuracy levels.
- Supervised cash counts at beginning and end of each shift while verifying drawer accuracy.
- Managed resolution of customer concerns by identifying issues and applying impactful solutions, leading to increased customer satisfaction
- Guaranteed adherence of all transactions and customer interactions to bank protocols and regulatory standards.
- Optimized accurate and efficient processing of customer transactions, elevating client satisfaction.
- Oversaw cash drawer functions, maintaining transaction accuracy and upholding security standards.
Food Runner/Barback
East Izakaya
04.2025 - 10.2025
- Ensured dining area cleanliness by sweeping, mopping, and organizing server stations.
- Optimized food delivery process for servers ensuring prompt and accurate service.
- Delivered exceptional customer service by promptly resolving guest inquiries and requests.
- Coordinated effectively with waitstaff and kitchen personnel to maintain efficient operational flow.
- Optimized table turnover during peak hours while ensuring cleanliness and visual appeal of dining environment.
- Complied with all restaurant health and safety regulations.
- Elevated bar equipment functionality by optimizing dishwashers and glassware cleaning systems for streamlined workflow.
- Streamlined beverage preparation workflows by arranging workstations for optimal efficiency and easy access to ingredients.
Host/Server
Char Steak and Lounge
02.2024 - 03.2025
- Welcomed guests and collected information to arrange seating for groups or refresh waitlist
- Oversaw server availability and coordinated table turnover to ensure prompt guest accommodation.
- Assisted service staff in demand management by ensuring timely food and beverage delivery.
- Provided outstanding service and support from initial interaction to final departure, fostering loyal clientele.
- Assisted multiple departments as needed, including table bussing and food delivery.
- Trained new hosts on standard operating procedures and effective customer service techniques.
- Coordinated successful handling of large gatherings and unexpected occurrences in fast-paced settings during peak shifts.
Store Associate (temporary)
Palmers Direct To You Market
11.2023 - 01.2024
- Guided customers to preferred store items through attentive assistance.
- Oversaw cash register operations ensuring efficient and accurate payment processing via cash, check, credit card, gift card, or automatic debit.
- Elevated visual merchandising through strategic product arrangement on sales floor.
- Provided outstanding customer service by addressing concerns and improving shopping experience.
- Cultivated positive work environment by maintaining professional demeanor and upbeat attitude during busy holiday season.
- Provided exceptional customer service while promoting loyalty programs to maximize sales potential.
Cashier Team Lead
Burger King
12.2018 - 11.2023
- Performed cash register operations with precision and accuracy, processing payments through cash, check, credit card, gift card, or automatic debit.
- Clarified customer inquiries regarding store policies and procedures.
- Trained new team members on cash register operation, stock procedures, and customer service protocols.
- Increased customer satisfaction levels by customizing service experiences for every client.
- Resolved discrepancies between POS system and physical cash amounts in drawers at end of shift.
- Cultivated strong relationships with repeat customers through engaging service interactions.
Education
Associate of Arts - Liberal Arts
Monroe Community College
Rochester, NY05.2025
High School Diploma - undefined
Penfield High School
Penfield, NY06.2019
Skills
- Multitasking proficiency
- Customer engagement
- Strong interpersonal skills
- Team player mentality
- Flexible in dynamic environments
- Verbal and written communication
- Excel proficiency
- Clerical assistance expertise
Certification
- Certified Personal Trainer, NASM - 2026
Timeline
Administrative Assistant (Temporary)
Stokes, Visca, Hucko & Barone, CPAs, LLC
02.2026 - 04.2026
Bank Teller
Family First Credit Union
10.2025 - 02.2026
Food Runner/Barback
East Izakaya
04.2025 - 10.2025
Host/Server
Char Steak and Lounge
02.2024 - 03.2025
Store Associate (temporary)
Palmers Direct To You Market
11.2023 - 01.2024
Cashier Team Lead
Burger King
12.2018 - 11.2023
High School Diploma - undefined
Penfield High School
Associate of Arts - Liberal Arts
Monroe Community College