ANNA DYAL, HAS

• Conducted hearing aid fittings and adjustments to support patient comfort and device performance
• Educated clients on hearing aid use, maintenance, and troubleshooting for daily independence
• Evaluated hearing concerns and documented results for accurate care planning
• Coordinated appointment scheduling, follow-up care, and service workflows to support smooth clinic operations
• Resolved device issues through cleaning, repairs, and replacement part coordination
• Maintained detailed patient records and service notes to ensure compliance and continuity of care
• Supported sales consultations by explaining product options and matching solutions to patient needs

Processed insurance claims with accuracy and timely document handling.

Testing and fitting for hearing aids

Cleaning and repairing hearing aids.

Counselling patients

• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Assisted in developing strategic plan that aligned with long-term company goals.
• Increased efficiency by automating routine tasks with software solutions.

• Trained staff on phlebotomy techniques, equipment use, and customer service expectations.
• Led daily team operations, ensuring compliance with blood collection procedures and donor safety standards.
• Coordinated workflow to maintain efficient donor screening, collection, and post-donation processes.
• Monitored quality control checks and corrected documentation errors to support regulatory compliance.