Travis Brummer
Hearing Aid Specialist
Indianapolis,IN
Summary
Exceptionally tech-savvy, detailed individual with client service and sales skills, stress tolerance abilities, and an aptitude to learn. Looking to secure a position to serve as an important part of a team in helping clients improve their quality of life. Committed, goal-oriented professional with a strong interest in continuing working a career as a Hearing Aid Specialist.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hearing Aid Specialist
Beltopia (Beltone)
07.2023 - Current
- Thoroughly conduct patient interviews, case histories and audiometric hearing exams
- Properly dispense, fit, program, and troubleshoot hearing aids
- Counsel patients, families, and caretakers on continual usage, operation, and care of hearing aids
- Maintain records, chart notes, and files of patients
Quality Control Support
Work Warriors
02.2022 - 07.2023
- Provided support and demonstrated in-depth knowledge of company policies and procedures as related to quality control activities
- Monitored clients' cases and assigned tasks to teams of employment specialists
- Guided service members towards employment, financial, and educational assistance
Customer Service Representative
Geico
06.2020 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Consultant
AT&T
08.2017 - 04.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained organized, presentable merchandise to drive continuous sales.
Education
Certificate -
Hearing Aid Academy
05.2001 -
High School Diploma -
Avon High School
Avon, IN 05.2001 -
Skills
Certification
Licensed [Hearing Aid Dealer]
Timeline
Licensed [Hearing Aid Dealer]
07-2024
Hearing Aid Specialist
Beltopia (Beltone)
07.2023 - Current
Quality Control Support
Work Warriors
02.2022 - 07.2023
Customer Service Representative
Geico
06.2020 - 11.2021
Sales Consultant
AT&T
08.2017 - 04.2020
Certificate -
Hearing Aid Academy
05.2001 -
High School Diploma -
Avon High School
05.2001 -
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