TRACY WYMAN
Valrico,FL
Summary
Professional with experience in healthcare coordination and patient services. Skilled in managing patient information, scheduling, and providing support with empathy and efficiency. Strong focus on team collaboration and achieving results. Reliable and adaptable, ensuring smooth operations and patient satisfaction. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
Work History
Hearing Aid Specialist
Miracle-Ear
06.2017 - Current
- Conducted comprehensive hearing assessments to identify patient needs and recommend appropriate hearing devices to ensure optimal functionality and client satisfaction.
- Enhanced client relationships through clear communication and empathetic listening to their concerns.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Upheld HIPAA regulations and standards for protecting patient information and input into CRM digital database.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Receptionist/Administrative Assistant
Famous Tate Appliance & Bedding
12.2016 - 06.2017
- Managed front desk operations, ensuring efficient customer service and seamless appointment scheduling.
- Coordinated communication between departments, enhancing workflow and inter-departmental collaboration.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems, complaints and inquiries through effective communication and problem-solving skills.
Entrepreneur/Small Business Owner
Heaven Scent Wellness/Conscious Choices/FunFaces4U
01.1998 - 07.1998
- Developed innovative wellness programs to enhance client engagement and satisfaction.
- Implemented strategic marketing initiatives to increase brand visibility and customer acquisition.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Introduced customer loyalty program, rewarding repeat business and building dedicated customer base.
Education
Bachelor of Arts - Sports Studies & Management, Major concentration in Fitness/Sports Director and Aquatic Specialist
Bemidji State University
Bemidji, MNHearing Aid Specialist, License Number: AS5456 - undefined
Florida Department of Health
Skills
- Customer service expertise
- Effective objection resolution
- Clear verbal communication
- Expertise in client relations
- Expert problem solving
- Analytical thinking
- Troubleshooting techniques
- Effective multitasking
- Skilled in managing appointment logistics
- Proficient in Computer applications
Timeline
Hearing Aid Specialist
Miracle-Ear
06.2017 - Current
Receptionist/Administrative Assistant
Famous Tate Appliance & Bedding
12.2016 - 06.2017
Entrepreneur/Small Business Owner
Heaven Scent Wellness/Conscious Choices/FunFaces4U
01.1998 - 07.1998
Hearing Aid Specialist, License Number: AS5456 - undefined
Florida Department of Health
Bachelor of Arts - Sports Studies & Management, Major concentration in Fitness/Sports Director and Aquatic Specialist
Bemidji State University