RUBY MALMQUIST
Kenai,AK
Summary
Purposeful office assistant dedicated to high levels of customer satisfaction and meeting business goals. Detail-orientated and optimistic demeanor with specialized knowledge in Office management and patient relations.
Overview
11
11
years of professional experience
Work History
Hearing Aid Specialist
Alaska Hearing Aid Institute
Kenai, Alaska
08.2019 - Current
- Perform basic screening procedures such as pure tone screening, otoacoustic screening, immittance screening, and screening of ear canal status using otoscope
- Maintain or repair hearing aids or other communication devices
- Train clients to use hearing aids or other augmentative communication devices
- Recommend assistive devices according to patients' needs or nature of impairments
- Monitor patients' progress and provide ongoing observation of hearing or balance status
- Refer patients to additional medical or educational services if needed
- Maintain patient records at all stages, including initial and subsequent evaluation and treatment activities
- Keeping track of financial options per patient and making sure that all overdue bills get paid
- Submit insurance claims and follow up on additional information required by insurance
- Order office supplies and keep an up to date inventory
- Keep track of invoices
Receptionist
Soldotna Dental Arts
Soldotna, AK
03.2019 - 08.2019
- Record patients' medical information and vital signs
- Hear and resolve complaints from customers or the public
- Schedule appointments and maintain and update appointment calendars
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- File and maintain records
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Administrative assistant
Peninsula Pathology Institute
Soldotna, AK
09.2018 - 03.2019
- Prepare and transcribe meeting notes
- Prepare and maintain all scheduled communication between Laboratory Director and Laboratory Manager
- Prepare and review meetings with lab supervisors
- Maintain and ensure that Safety Data Sheets are current
- Ensure facility meets CAP regulation requirements
- Prepare and transcribe medical reports from audio tapes taken by the pathologist
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Optical clerk
National Vision, Inc
Soldotna, AK
06.2018 - 09.2018
- Verify that finished lenses are ground to specifications
- Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices
- Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands
- Evaluate prescriptions in conjunction with clients' vocational and avocational visual requirements
- Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions
- Maintain records of customer prescriptions, work orders, and payments
- Recommend specific lenses, lens coatings, and frames to suit client needs
- Instruct clients in how to wear and care for eyeglasses
- Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general
- Order and purchase frames and lenses
- Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping
- Arrange and maintain displays of optical merchandise.
Bakery Clerk
Fred Meyer
Soldotna, AK
08.2016 - 04.2018
- Ensure that daily merchandise is distributed into the correct locations
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Place special orders or call other stores to find desired items
- Prepare and maintain stock of baked goods.
Office assistant
DM Rock n Gem
Vista, California
01.2014 - 01.2016
- Ensure and maintain product quality and quantity in an organized manor
- Increased sales by 50% by maintaining a good standing relationship with clients
- Interpret and deliver informative information in response to client questions
- Prepare and maintain inventory on a weekly basis
- Ensure and maintain product orders and invoices.
Education
High School Diploma - undefined
Rancho Buena Vista High School
Jan 2014
Medical Transcription Certification program - undefined
Palomar Community College
Associate of Science - General studies, science
Ashworth University
Associate of Science - General studies
Kenai Peninsula College
Skills
- Customer and Personal Service
- Computers and Electronics
- English Language
- Active Listening
- Critical Thinking
- Time Management
- Clerical
- Administration and Management
Affiliations
Member, S.T.E.M.
Timeline
Hearing Aid Specialist
Alaska Hearing Aid Institute
08.2019 - Current
Receptionist
Soldotna Dental Arts
03.2019 - 08.2019
Administrative assistant
Peninsula Pathology Institute
09.2018 - 03.2019
Optical clerk
National Vision, Inc
06.2018 - 09.2018
Bakery Clerk
Fred Meyer
08.2016 - 04.2018
Office assistant
DM Rock n Gem
01.2014 - 01.2016
High School Diploma - undefined
Rancho Buena Vista High School
Medical Transcription Certification program - undefined
Palomar Community College
Associate of Science - General studies, science
Ashworth University
Associate of Science - General studies
Kenai Peninsula College