Anna Egge-Kittleson
Madison,WI
Summary
Friendly and motivated server with strong organizational and interpersonal skills. Upbeat, dependable and anticipating customer needs to facilitate enjoyable dining experiences. Seven years of experience serving in a tourist-heavy area where high standards and quick table turnover are expected. Excellent reputation building rapport with customers and improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server
The Drive In Restaurant
04.2017 - Current
- Cultivated warm relationships with regular customers.
- Served 8-10 tables in fast-paced, tourist-heavy environment.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with MICROS POS system to place orders, manage bills and handle complimentary items.
- Recommended menu items based on customer needs and preferences.
- Bussed and reset tables to keep dining and work areas clean.
- Trained 8 new servers to provide quality service in all Drive In Restaurant locations.
Resident Assistant
Eagle Ridge Senior Living
05.2022 - Current
- Maintained clean, safe and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Advocated high levels of care and comfort for residents by maintaining open communication with supervising nurse and families.
- Carried out routine collection of vital signs including weight, blood pressure, and oxygen levels.
- Helped 19 residents perform activities of daily living by preparing meals, assisting with personal hygiene, and facilitating safe transfers.
Education
Bachelor of Science - Health Promotion & Health Equity
University of Wisconsin - Madison
Madison, WI05.2025
Bachelor of Science - Spanish
University of Wisconsin - Madison
Madison, WI05.2025
Bachelor of Science - Environmental Science
University of Wisconsin - Madison
Madison, WI05.2025
Skills
- Proficient Spanish speaker
- Memorization
- Teamwork and collaboration
- Customer service
- Communication and conversational skills
- Conflict resolution
- Time management
- Working under pressure
- Reliability
Languages
Spanish
Timeline
Resident Assistant
Eagle Ridge Senior Living
05.2022 - Current
Server
The Drive In Restaurant
04.2017 - Current
Bachelor of Science - Health Promotion & Health Equity
University of Wisconsin - Madison
Bachelor of Science - Spanish
University of Wisconsin - Madison
Bachelor of Science - Environmental Science
University of Wisconsin - Madison
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