Anna Esserman
BALLWIN,MO
Summary
Adaptable worker with a versatile background in customer service and healthcare. Recognized for exceptional multitasking and teamwork capabilities, driving operational efficiency and enhancing customer satisfaction across various settings.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Bartender
B&B Theaters
Wildwood, MO
06.2026 - Current
- Crafted and served a diverse range of beverages, enhancing customer satisfaction and engagement.
- Trained new staff on drink preparation techniques and customer service standards.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation procedures were followed.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Managed bar inventory, ensuring stock levels met operational needs and minimizing waste.
Movie Theater Employee
B&B Theaters
Wildwood, MO
08.2022 - Current
- Operated box office systems to efficiently process ticket sales and manage customer inquiries.
- Collaborated with team members to prepare concessions, optimizing service speed during peak hours.
- Monitored audience compliance with safety protocols, contributing to a secure viewing environment for all guests.
- Assisted in maintaining cleanliness and organization of theater facilities, ensuring a positive guest experience.
- Provided exceptional customer service by addressing concerns and resolving issues promptly and effectively.
- Trained new employees on operational procedures and customer service standards, enhancing team performance.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Checked IDs for age-restricted shows in compliance with regulations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Worked with other staff members for smooth theater operations.
- Maintained up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
- Provided exceptional customer service to promote positive movie-going experience.
- Implemented crowd control measures during high-traffic periods, promoting safety within the theater premises.
- Addressed customer concerns promptly, leading to timely resolutions and increased satisfaction levels.
- Contributed positively to a welcoming atmosphere within the theater by greeting guests upon arrival and thanking them upon departure.
Certified Phlebotomy Technician
Phlebotomy Training Specialists | Phlebotomy Certification
Brentwood, MO
06.2026 - 06.2026
- Collected blood samples using venipuncture and capillary techniques to ensure accurate testing.
- Established rapport with patients, ensuring comfort and addressing concerns during sample collection.
- Assisted in training and mentoring new staff on phlebotomy procedures and best practices.
- Maintained cleanliness and organization of work area, adhering to safety protocols and infection control standards.
- Implemented quality control measures to enhance accuracy of test results and maintain laboratory compliance.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
Associate of Science - Health Sciences
University of Missouri
Columbia, MOSkills
- Customer service
- Handling difficult customers
- Multitasking abilities
- Quick adaptation
- Dependable performance
- Professional demeanor
- Team collaboration
- Team player attitude
- Relationship building
- Calm and composed
Certification
- PT - Phlebotomy Technician
Timeline
Bartender
B&B Theaters
06.2026 - Current
Certified Phlebotomy Technician
Phlebotomy Training Specialists | Phlebotomy Certification
06.2026 - 06.2026
Movie Theater Employee
B&B Theaters
08.2022 - Current
Associate of Science - Health Sciences
University of Missouri