Anna Faggard
Mobile,AL
Summary
Experienced independent agent with strong problem-solving skills and a goal-oriented mindset. Proven ability to enhance customer satisfaction through effective relationship building and training new agents.
Overview
6
6
years of professional experience
Work History
Independent Agent
Combined Insurance
Mobile, Al
08.2025 - Current
- Developed client relationships to enhance customer satisfaction and retention.
- Managed policy renewals and adjustments, ensuring compliance with company standards.
- Trained new agents on products, procedures, and best practices to improve team performance.
- Analyzed market trends to identify growth opportunities for product offerings.
- Implemented process improvements that streamlined claim handling and reduced turnaround time.
Independent Agent
Colonial Life
Mobile, Al
06.2023 - Current
- Led client consultations to assess insurance needs and recommend appropriate coverage solutions.
- Developed training materials to enhance team knowledge on product offerings and sales techniques.
- Streamlined policy processing procedures, improving overall workflow efficiency for the sales team.
- Mentored junior agents, providing guidance on compliance standards and best practices in client relations.
Independent Agent
Aflac
Mobile, Al
12.2019 - Current
- Coordinated sales initiatives to enhance district performance and drive revenue growth.
- Developed training materials to support new agents in product knowledge and sales strategies.
- Analyzed market trends to identify opportunities for increased sales effectiveness.
- Collaborated with management on strategic planning for territory expansion and resource allocation.
- Managed policy renewals and adjustments, ensuring compliance with company standards.
Education
Associate of Applied Science - EMS
University of South Alabama
Mobile, AL05-2015
High School Diploma -
Theodore High School
Theodore, AL05-1998
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Goal-oriented mindset
- Organizational skills
- Clear communication
- Customer complaint resolution
- Documenting information
Timeline
Independent Agent
Combined Insurance
08.2025 - Current
Independent Agent
Colonial Life
06.2023 - Current
Independent Agent
Aflac
12.2019 - Current
Associate of Applied Science - EMS
University of South Alabama
High School Diploma -
Theodore High School