Tami Galvin
Franklin,NH
Summary
Results-driven professional with a strong focus on client satisfaction and retention. Proven ability to manage relationships and streamline processes, contributing to enhanced service quality and increased sales growth.
Overview
28
28
years of professional experience
Work History
Independent Agent
Kismet Solace Agency
12.2023 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored solutions based on client needs and agency offerings.
- Coordinated communication between clients and internal teams to streamline processes.
- Facilitated contract negotiations, enhancing terms beneficial to both parties.
Sales Associate/Lease Portfolio Manager
Alco Motors, Inc
04.1998 - 06.2023
- Drove sales growth through effective customer engagement and relationship building.
- Facilitated inventory management, ensuring optimal stock levels and product availability.
- Provided product knowledge training to new team members, enhancing overall service quality.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - Accounting/Business Management
Franklin Pierce College/Mount Washington College
New HampshireSkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Goal-oriented mindset
- Customer needs determination
- Ensuring customer satisfaction
- Critical thinking
Timeline
Independent Agent
Kismet Solace Agency
12.2023 - Current
Sales Associate/Lease Portfolio Manager
Alco Motors, Inc
04.1998 - 06.2023
Associate of Science - Accounting/Business Management
Franklin Pierce College/Mount Washington College