Brenda Scott
Memphis,TN
Summary
Results-oriented professional with a strong focus on exceptional customer service and targeted market strategies, dedicated to fostering client retention. Extensive experience engaging with diverse clientele, including domestic consumers, C-level executives, and small business owners. Proficient in leveraging B2B strategies, Salesforce CRM, and Field Data Capture systems, demonstrating proven ability to excel in multi-tasking environments while prioritizing customer satisfaction. Recognized for effective communication, problem-solving skills, and a commitment to integrity and determination.
Overview
22
22
years of professional experience
Work History
Independent Agent
Combined Insurance
Chicago, IL
08.2025 - Current
- Sell Supplement health, accident, life and disability products
- Assisted in B2B and individual sales through prospecting and in-person presentations
- Supported client relationship management efforts to improve customer satisfaction
- Utilize CRM portal to create and update worksite and individual sales
- Educate clients on policy options and benefits, enhancing customer understanding and satisfaction
Employee Benefits Specialist
Washington National Insurance Company
Memphis, TN
08.2024 - 09.2025
- Educated and informed business owners, medical staff, educational staff, managers, and employees on advantages of supplemental involuntary insurance benefits through strategic worksite and external sales initiatives.
- Consistently meeting weekly sales goals by employing strategic sales strategies to increase weekly sales volume
Facility Sales Specialist
Aramark Uniform Services
07.2021 - 04.2024
- Prospected and produced sales across west Tennessee, West Arkansas, and northeast Mississippi utilizing a sales team to increase business and market share
- Retained sales to existing commercial and small business owners through B2B sales strategy
- Presented presentations to C-level executives and business owners and created accounts and updated in Salesforce CRM
Delivery Driver
DoorDash
01.2021 - 08.2021
- Obtained food and essentials order and operated with expectational efficiency with 100-130 weekly delivers
- Engaged with business owners, managers, staff, and customers as well as handle customer complaints
- Performed duties in accordance with COVID guidelines
Census Field Supervisor
U.S. Census Bureau
Memphis, TN
07.2020 - 11.2020
- Supervised a team of 16-22 Census Enumerators and operational duties were facilitating orientation training classes, hosting conference calls, and monitor work performance
- Reviewed and processed timesheets daily to maintain team compliance. Addressed enumerator concerns through calls and texts to provide support. Reported work performance and submitted accident reports to supervisor
- Viewed oversights to support Enumerators, conducted census interviews, and distributed PPE to the public
Order Entry/Customer Service
Kelly Services
Memphis, TN
06.2019 - 01.2020
- Entered HVAC, electronic parts, and component orders for U.S. international needs and domestic needs
- Received and processed orders for shipping and coordinated immediate and post shipping dates for the Salesforce CRM and company shipping software
Human Resource Administrative Assistant
Volt Management Services
Memphis, TN
07.2018 - 01.2019
- Worked in Security Threat Assessment (STA) responsible for reviewing and analyzing multiply employee applications daily for pre-approval for TSA Homeland Security to approve.
- Processed daily multiply STA applications to be returned via FedEx Express package delivery to Managers for corrections
- Entered approved STAs into FedEx Express database for managers to access and process employee badges for secured areas. Recorded STA returns in Word and Excel for departmental tracking purposes.
Life Insurance Agent
Brenda Scott
Memphis, TN
09.2004 - 07.2018
- Educated and informed customers and prospects about insurance options and filing claims.
- Developed leads, scheduled appointments, identified customers' needs and market products
- Created relationships, growing referrals, wrote electronic and paper apps to submit to insurance companies grew market share, follow up with prospects and newly insured, and processed needed paperwork for underwriting approval.
Campaign Representative
United Way of the Mid-South
Memphis, TN
08.2017 - 11.2017
- Oversaw program management across diverse business entities, including colleges, commercial enterprises, and industrial sectors.
- Analyzed organizational account activity and forecasted campaign contributions for 2017 initiative
- Conducted cold calls and facilitated daily communications with upper management to evaluate community engagement
- Assisted campaign manager with creating promotional materials including posters and balloons. Supported distribution of giveaways and campaign pledge forms.
- Collaborated with team members to complete projects
- Spearheaded coordination and facilitation of annual employee campaigns.
- Assisted in gathering pledge forms and funds of employees
Small Business Sales Representative
ADT Security Services
Memphis, TN
09.2010 - 08.2017
- Responsible for selling alarm products to small businesses and increased market share by 15%
- Achieved sales quota by executing high-volume sales activities.
- Explained features with business owners to demonstrate why ADT is the elite security solution
- Executed customer installation setups while assessing sites for potential safety hazards.
- Used Salesforce CRM to seek and prospect new customers
Medical Device Sales Representative
Lila of Tennessee
Ringgold, GA
04.2014 - 02.2017
- Executed company's sales strategy and sales plans for designated territory.
- Compiled a targeted list of medical doctors and weight loss facilities
- Delivered informative presentations on Strawberry laser technology to medical staff and administrators of benefits
- Prepared bi-weekly reports for president and Regional Manager of the company
Education
B.S. - Business Management
Lyon College
Batesville, AR12-1986
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Marketing and business sales strategist
- Relationship Building including C-level decision makers
- Team building relations to enhance the working community
- Goal-oriented mindset
- Organizational skills
- Customer complaint resolution
- Ensuring customer satisfaction
Timeline
Independent Agent
Combined Insurance
08.2025 - Current
Employee Benefits Specialist
Washington National Insurance Company
08.2024 - 09.2025
Facility Sales Specialist
Aramark Uniform Services
07.2021 - 04.2024
Delivery Driver
DoorDash
01.2021 - 08.2021
Census Field Supervisor
U.S. Census Bureau
07.2020 - 11.2020
Order Entry/Customer Service
Kelly Services
06.2019 - 01.2020
Human Resource Administrative Assistant
Volt Management Services
07.2018 - 01.2019
Campaign Representative
United Way of the Mid-South
08.2017 - 11.2017
Medical Device Sales Representative
Lila of Tennessee
04.2014 - 02.2017
Small Business Sales Representative
ADT Security Services
09.2010 - 08.2017
Life Insurance Agent
Brenda Scott
09.2004 - 07.2018
B.S. - Business Management
Lyon College