Anna Fletcher

-Resolved active card issues, ensured account protection, and handled payment inquiries to enhance customer satisfaction.

- Handling inbound/outbound phone inquiries, web chats, or secured messages with empathy and clarity.

-Assisting customers reporting lost or stolen cards/checks.

- Documenting Debit/ATM card transaction disputes and handling fraud reports.

- Processing temporary debit card limit increases and travel notifications.

-Assisting with credit card payments.

- Facilitated communication between branches and customers to address questions and concerns.

-Contacted clients with past due accounts to establish payment plans and negotiate restructuring options, improving account recovery efforts.

-worked in call center environment handling manual and automatically dialed outbound calls.

-maintained integrity of general ledger, including chart of accounts.

-performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.

-Reviewed collection reports to determine status of collections and amounts of outstanding balances.

-Delivered exceptional customer Service on all calls while maintaining claim and professional demeanor in challenging circumstances.

Provided full-time daily care and tracked health for a family member facing a critical illness.

-Assisting with Daily activities, medication management and daily household support.

-Bathing and Hygiene. helping with showers, Hair care, and dental work.

- Selecting suitable clothing and assisting with changes.

-Assisting with bathroom needs and managing incontinence.

- Mobility. helping the person move from beds to chairs to walk safely.

-Medication tracking. organizing pills, setting reminders, and tracking doses.

-Watching for physical or behavioral changes and reporting them to doctors.

- Advocacy. speaking up for the patient's needs wit medical and service providers.