Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Floss

North Lewisburg

Summary

Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Lead Janitor

Kellermeyer Bergensons Services LLC
07.2024 - Current
  • Performed routine office cleaning to maintain a professional environment.
  • Mentored team members.
  • Ensured compliance of building with established standards.
  • Managed inventory to ensure timely supply orders.

Housekeeper

Cobblestone Inn & Suites
08.2022 - 01.2024
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Maintained and organized cleaning supplies stock.

Supervisor

Quality Assured Cleaning
11.2020 - 11.2021
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coordinated employee schedules according to shift changes and availability.
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.

Cashier

United Dairy Famers
04.2016 - 09.2016
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

GED -

Department of Education
Columbus, OH
06.2018

Skills

  • Focused and detail-oriented
  • Exceptional time management
  • Exceptional communicator
  • Hospitality background
  • Excellent oral and written communication
  • Customer-oriented

Timeline

Lead Janitor

Kellermeyer Bergensons Services LLC
07.2024 - Current

Housekeeper

Cobblestone Inn & Suites
08.2022 - 01.2024

Supervisor

Quality Assured Cleaning
11.2020 - 11.2021

Cashier

United Dairy Famers
04.2016 - 09.2016

GED -

Department of Education

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Anna Floss