Anna Frei
Henderson
Summary
Diligent Quality Auditor with four years of experience making sure procedures and services meet internal and external standards. Skilled in market research, project management, and statistical analysis. Organized and analytical with excellent written and verbal communication skills.
Overview
13
13
years of professional experience
Work History
Business Ops QA Lead
Amazon Key For Business (Ring)
12.2023 - 02.2025
- Architected a Tableau dashboard integrating reseller performance metrics, enabling stakeholders to identify underperforming regions and improve resource allocation.
- Led cross-functional meetings with the European team to discuss high-level strategies and operational improvements related to international install and service call processes, ensuring alignment across global markets.
- Integrated AI-driven tools into QA workflows to streamline audits, analyze trends, and improve decision-making across Business Operations.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
Quality Assurance Specialist
Amazon Key For Business (Ring)
04.2022 - 12.2023
- Contributed to the success of the Ring Intercom (RI) international launch, adapting US-based audit standards to meet German and U.K. customer service needs and identifying wiring defects outside of customer service's scope.
- Developed and executed audits for a new Reseller program compliance, ensuring adherence to new, more stringent onboarding standards, including verifying contracts, ID verification, and Third Party Security assessments.
- Achieved primary auditor status due to exceptional speed and accuracy, completing over 17,000 install and service call audits.
Account Manager
Amazon Key For Business (Ring)
05.2021 - 04.2022
- Led vetting and approval of Installation Agreements (IAs) from residential properties to authorize KfB devices acquired by third-party (3P) Channel Partners (CPs).
- Coordinated and executed a device swap project addressing connectivity issues in Nevada and Arizona, overseeing the successful swap of 175+ devices in collaboration with the CP Operations team.
- Delivered measurable improvements that include increased daily service calls by 113%, reduced offline CP devices by 68%, and elevated CP device availability from 95% to 98.5% within six months.
Sales Representative
St. Louis Group
01.2016 - 06.2020
- Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.
- Utilized professional sales techniques to persuasively communicate with clients.
- Oversaw and developed all new and existing international accounts.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Materials Coordinator
St. Louis Group
01.2016 - 10.2016
- Developed a standardized process for placing purchase orders and generating Certificates of Analysis for over 200 lots, optimizing import coordination from China and America, and resulting in increased operational efficiency.
- Optimized import coordination from China and South America, and resulting in increased operational efficiency.
- Managed sample material inventory.
Customer Service & Export Specialist
St. Louis Group
10.2014 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed & invoiced customer orders and arranged logistics of material.
- Developed and deepened successful partnerships with representatives of diverse shipping companies.
Key Holder/Sales Lead
American Eagle Outfitters
03.2012 - 06.2014
- Increased profit by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Managed a team of associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance, and marketing.
Education
Bachelor of Arts - Germanic Studies
Indiana University - Purdue University Indianapolis
Indianapolis, IN12.2014
Skills
- Account Management
- Process Improvement
- Project Management
- Quality Assurance & Auditing
- Data Analysis & Reporting
- Fraud Prevention
- Stakeholder Communication
- Global & Cross-Cultural Experience
- Adaptability & Learning
- Salesforce CRM system expertise
- Microsoft Office Suite proficiency
Languages
German- (60/100)
Timeline
Business Ops QA Lead
Amazon Key For Business (Ring)
12.2023 - 02.2025
Quality Assurance Specialist
Amazon Key For Business (Ring)
04.2022 - 12.2023
Account Manager
Amazon Key For Business (Ring)
05.2021 - 04.2022
Sales Representative
St. Louis Group
01.2016 - 06.2020
Materials Coordinator
St. Louis Group
01.2016 - 10.2016
Customer Service & Export Specialist
St. Louis Group
10.2014 - 01.2016
Key Holder/Sales Lead
American Eagle Outfitters
03.2012 - 06.2014
Bachelor of Arts - Germanic Studies
Indiana University - Purdue University Indianapolis