Anna Gallegos
Round Rock
Summary
Dynamic and results-driven professional with a proven track record at Spectrum, adept in retention marketing and leveraging persuasion techniques to enhance customer loyalty and revenue. Excelled in building strong relationships and analyzing customer feedback to drive satisfaction and upsell opportunities. Skilled in multitasking and maintaining high service standards, contributing to significant client retention and satisfaction improvements.
Overview
9
9
years of professional experience
Work History
Retention Specialist
Spectrum
04.2024 - 02.2025
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Server/Bartender
Red Lobster
09.2022 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender/Server/Marketing Associate
Topgolf
08.2018 - 05.2023
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Server/Bartender/Expo Runner
Red Robin
05.2016 - 09.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
High School Diploma -
Valley View High School
Pharr06-2017
Skills
- Customer feedback analysis
- Upselling and cross selling
- Persuasion techniques
- Retention marketing
Languages
Spanish
Full Professional
English
Full Professional
Interests
- Participating in local clean-up initiatives
- Cooking
- I enjoy helping others and giving back to the community
- Team Sports
Timeline
Retention Specialist
Spectrum
04.2024 - 02.2025
Server/Bartender
Red Lobster
09.2022 - 10.2024
Bartender/Server/Marketing Associate
Topgolf
08.2018 - 05.2023
Server/Bartender/Expo Runner
Red Robin
05.2016 - 09.2018
High School Diploma -
Valley View High School
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