Anna Galloway
Fairview Heights,IL
Summary
Dynamic leader with a proven track record at PaPPos Pizzeria & Pub, enhancing team performance and customer satisfaction through expert operations management and problem resolution. Excelled in leadership and team building, significantly boosting sales and profitability. Cultivates strong, lasting relationships with clients, driving long-term success.
Overview
4
4
years of professional experience
Work History
Shift Manager
Smoothie King
O'Fallon, IL
05.2020 - 03.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
General Manager
PaPPos Pizzeria & Pub
Fairview Heights, IL
10.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Bachelor Of Business Administration - Business
McKendree University
Lebanon, ILSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Customer service
Timeline
General Manager
PaPPos Pizzeria & Pub
10.2021 - Current
Shift Manager
Smoothie King
05.2020 - 03.2023
Bachelor Of Business Administration - Business
McKendree University