Anna Ganley
Tampa,FL
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
18
18
years of professional experience
2001
2001
years of post-secondary education
Work History
Customer Service Cashier
Dunkin' Donuts
Tampa, FL
01.2025 - Current
- Processed customer orders efficiently at the front counter.
- Handled cash transactions accurately and securely.
- Maintained cleanliness and organization of the service area.
- Assisted customers with menu selections and product information.
- Prepared coffee and food items according to company standards.
- Collaborated with team members to ensure smooth operations.
- Addressed customer inquiries and resolved issues promptly.
- Followed safety protocols for food handling and equipment use.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
Shift Leader
Burger King
Tampa, FL
02.2024 - 07.2025
- Supervised daily operations and ensured compliance with company policies.
- Trained new team members on safety procedures and operational standards.
- Coordinated shifts and managed staff schedules for efficient coverage.
- Monitored inventory levels and assisted with stock replenishment tasks.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Assisted in maintaining cleanliness and organization of work areas.
- Collaborated with management to implement process improvements effectively.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Upheld company standards and compliance requirements for operations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted general manager with operations game plan and company initiatives implementation.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Deli Clerk
Winn Dixie Supermarket
Tampa, FL
09.2023 - 01.2024
- Prepared and sliced deli meats and cheeses to customer specifications.
- Operated slicing machines and scales for accurate portioning.
- Assisted customers with product selection and provided recommendations.
- Maintained cleanliness of deli area, ensuring compliance with health standards.
- Stocked shelves and displays with fresh products regularly throughout the day.
- Collaborated with team members to ensure efficient service during peak hours.
- Educated customers about deli products, promoting new items and specials.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Assisted customers with selecting products from the deli case or menu board.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Adhered to health regulations regarding food handling and sanitation standards.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Responded to customer questions regarding product availability.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Offered samples to promote and upsell specials.
- Followed recipes and customer requests to prepare meals.
- Inspected labels on deli products to verify accuracy of pricing.
School Custodian
Jersey City Public Schools
08.2007 - 01.2018
- Maintained cleanliness of classrooms, hallways, and restrooms for a safe environment.
- Operated cleaning equipment including floor scrubbers and vacuums effectively.
- Restocked supplies in bathrooms, classrooms, and common areas regularly.
- Assisted in setting up facilities for school events and activities promptly.
- Conducted routine inspections to identify maintenance needs and report issues.
- Collaborated with staff to ensure adherence to safety and health standards.
- Trained new custodial staff on proper cleaning techniques and equipment use.
- Managed waste disposal and recycling processes according to local regulations.
- Swept, mopped and vacuumed floors, stairs and carpets on a daily basis.
- Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
- Emptied trash cans in all classrooms, offices, restrooms and hallways each morning.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Notified supervisor of any maintenance needs identified while performing custodial duties.
- Replenished restroom supplies such as soap, paper towels and toilet tissue.
- Assisted with special events at the school by setting up tables, chairs and decorations.
- Ensured that proper safety procedures were followed when using hazardous chemicals or operating machinery or equipment.
- Reported any unsafe conditions found within the facility to appropriate personnel.
- Moved equipment and furniture to thoroughly clean space.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Responded quickly to emergency situations such as fires or spills involving hazardous materials.
- Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Discarded cardboard boxes and trash in compactors and balers.
- Performed minor repairs such as replacing light bulbs or repairing broken furniture.
- Assisted with snow removal from sidewalks around the school during winter months.
Education
Kenmore Alternative High School
Jersey City , NJSkills
- Cash handling
- Customer service
- Inventory management
- Food safety
Timeline
Customer Service Cashier
Dunkin' Donuts
01.2025 - Current
Shift Leader
Burger King
02.2024 - 07.2025
Deli Clerk
Winn Dixie Supermarket
09.2023 - 01.2024
School Custodian
Jersey City Public Schools
08.2007 - 01.2018
Kenmore Alternative High School