Anna Garner
National Holistic Institute
Colorado Springs,CO
8
years of professional experience
Detail-oriented and student-focused Financial Aid professional with 8 years of experience supporting multi-campus operations, financial aid processing, compliance, and student retention. Skilled in resolving complex financial aid issues, including verification, SAP, professional judgments, dependency overrides, disbursements, and loan resolution. Experienced in cross-departmental collaboration, staff mentoring, audits, and developing clear student-facing resources. Recognized for providing compassionate, solutions-oriented counseling while ensuring accuracy, regulatory compliance, and exceptional service. Proficient in Microsoft Office Suite and financial aid systems including OnBase, CampusVue, EdExpress, COD, NSLDS, Campus Login, and PandaDoc.
Work History
Financial Aid Administrator - Full Time
9 Months- Coordinate inter-departmental meetings to discuss student enrollment, financial aid policies, satisfactory academic progress, and retention.
- Identifying packaging problems, disbursement errors, SAP issues, etc.
- Personally facilitate financial aid processing, file review, document collection, and exit clearance across 4-5 campuses continuously.
- Provide assistance for the FAFSA application, entrance counseling, master promissory note, exit counseling, and loan default resolution for students.
- Facilitate Professional Judgements, Separation of Income, Verification, and Dependency Overrides.
- Assist in the completion of annual audits, release of disbursements, and documentation of student communications.
- Mentored junior staff on best practices for financial aid administration.
- Authored presentations and documentation for distribution to current and prospective students.
- Represent the Financial Aid Department when meeting with staff from other offices and other campuses.
- Provided one-on-one counseling sessions for students seeking assistance with navigating the complexities of the financial aid process.
- Skilled in Microsoft Excel, Word, Teams, Powerpoint, and Outlook.
- Skilled knowledge in Onbase, Campusvue, Campus Login, PandaDoc, EdExpress, COD, and NSLDS.
Financial Aid Clerk - Full Time
2 Years 1 Month- Processed federal awards, scholarships, vouchers, and direct payments from students.
- Assisted in the completion of annual audits by collecting necessary documentation and responding to auditor requests.
- Provided assistance for the FAFSA application, entrance counseling, master promissory note, exit counseling, and loan default resolution for students.
- Facilitated Professional Judgements, Separation of Income, and Dependency Overrides.
- Provided detailed information on available financial aid programs and scholarship resources.
- Worked closely with admissions staff to maximize enrollment and retention rates by offering scholarship workshops.
- Reviewed and collected ISIRS, NSLDS, SAP appeals, and verification documents.
- Assisted students and families with navigating the financial aid process and tuition breakdowns which resulted in increased satisfaction, retention rates, and accessibility to resources.
Warehouse Associate - Full Time
1 Year 10 Months- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Consistently lifted materials weighing as much as 75+ pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained ethical standards aligned with company values.
- Repaired and maintained heavy machinery.
- Streamlined package processing which increased sector efficacy and productivity.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 50+ pounds.
- Quickly and effectively processed orders while maintaining high productivity and customer satisfaction standards.
- Effectively communicate with team members.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Performed strenuous labor
- Worked flexible hours; night, weekend, and holiday shifts.
Financial Aid Student Assistant - Part Time
2 Years 7 Months- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Scanned and indexed confidential documentation for Financial Aid applicants.
- Provided exceptional service to customers and applicants requiring assistance such as account questions.
- Aided in the maintenance of university websites, databases, and correspondence testing.
- Aided in the marketing of the Financial Aid department.
- Aided students in acquiring the documentation necessary for Financial Aid
- Ensured compliance with university policies and procedures
- Data utilization and correction
- Document processing
- FAFSA
- OnBase
Education
Bachelor of Arts - Anthropology
Master of Science - Wildlife Ecology And Maintenanve
Skills
Detail Oriented and deadline driven
Financial aid processing
file review
document collection
Inclusion
diversity
and integrity
Versatile interpersonal skills: Phone
Written
and In-Person
Zoom
Teams
Outlook
Powerpoint
Excel
and Word
NSLDS
ISIR review
Verification
Onbase
CampusVue
Campus Login
EdExpress
PandaDoc
8 years experience in Financial Aid and higher education
Scanning and indexing legal documentation
Quality Assurance
Timeline
Financial Aid Administrator - Full Time
National Holistic Institute
11.2025 - CurrentRead More
Financial Aid Clerk - Full Time
National Holistic Institute
10.2023 - 11.2025Read More
Warehouse Associate - Full Time
Amazon
08.2021 - 06.2023Read More
Financial Aid Student Assistant - Part Time
University Of Colorado At Colorado Springs
07.2018 - 02.2021Read More
Unity Environmental University
Master of Science from Wildlife Ecology And Maintenanve
Read More
University of Colorado At Colorado Springs
Bachelor of Arts from Anthropology
Read More