Anna Garza
Carrollton
Summary
Bilingual operations professional with 15+ years of experience in legal, medical, construction, and customer service environments. Skilled in managing high-volume workloads, maintaining accuracy, supporting teams, and improving processes in fast-paced settings. Known for being reliable, adaptable, and organized.
Overview
17
17
years of professional experience
Work History
Solution Specialist/ Legal Assistant
Jenkins Court Receivers
Flower Mound, USA
04.2024 - 09.2025
- Handled 100+ daily incoming and outgoing calls with defendants under court-ordered receiverships, ensuring clarity and professionalism.
- Consistently ranked in the top 2% of staff across all KPIs month after month.
- Administered and monitored payment plans in accordance with court directives.
- Maintained accuracy in legal documentation, filings, and internal systems.
- Cross-trained across departments to provide operational coverage and workflow continuity.
- Contributed process improvement ideas and system feedback to enhance internal software functionality.
- Facilitated training sessions for staff, improving product knowledge and customer engagement strategies.
Project Coordinator
Diverse Construction
Lewisville, USA
08.2022 - 03.2024
- Coordinated project timelines, documentation, and communication between departments and stakeholders.
- Pulled and processed municipal permits, ensuring compliance with local regulations and inspection requirements.
- Prepared contracts, documentation manuals, and project reports.
- Prioritized tasks to ensure projects remained on schedule and within scope.
- Facilitated meetings, developed agendas, and recorded minutes for leadership review.
- Managed travel logistics and event planning for internal and external partners.
- Served as communication liaison between management and project teams to maintain workflow stability.
Component Sales Associate
Site Pro 1
Carrollton, USA
02.2013 - 06.2022
- Managed approximately 20 high key accounts, serving as primary point of contact and providing dedicated one-on-one support.
- Consistently ranked among the top 3 sales associates out of a 15-person team while maintaining one of the lowest error rates, ranking in the top 4 for accuracy.
- Collaborated with engineering team to expand product knowledge and provide advanced technical support when standard solutions were not sufficient.
- Identified opportunities to suggest alternative or upgraded products based on customer requirements.
- Managed 100+ daily customer interactions via phone, email, live chat and in-person communication.
- Assisted with inventory coordination and internal purchasing communications.
- Trained new hires on account management systems and customer service standards.
Medical Assistant
PediPlace
Lewisville, USA
02.2009 - 02.2013
- Cross-trained in front office operations, referrals coordination, and clinical triage to support full clinic workflow.
- Collected patient histories, recorded vital signs, and prepared exam rooms.
- Assisted with triage by gathering symptom information and prioritizing patient needs for provider review.
- Scribed for physicians during patient visits, accurately documenting assessments and treatment plans in EMR.
- Coordinated specialist referrals and insurance-related documentation.
- Scheduled appointments, processed billing payments, and managed check-in/check-out procedures.
- Digitized and organized over 7,000 patient records using NextGen EMR system.
- Maintained strict HIPAA compliance in handling confidential patient information.
Education
Medical Assistant -
PCI
Dallas08.2021
High School Diploma -
Lewisville High School
Lewisville03.2008
Certified Nurse Assistant (CNA) -
Corridor Health Center
Richardson06.2007
Skills
- High-Volume Call & Case Management (100 daily)
- Bilingual Communication (English/Spanish)
- Multitasking
- Data entry
- Customer relationship management
- Creative solutions
- Adaptability
- Customer service
- Problem-solving skills
Timeline
Solution Specialist/ Legal Assistant
Jenkins Court Receivers
04.2024 - 09.2025
Project Coordinator
Diverse Construction
08.2022 - 03.2024
Component Sales Associate
Site Pro 1
02.2013 - 06.2022
Medical Assistant
PediPlace
02.2009 - 02.2013
High School Diploma -
Lewisville High School
Medical Assistant -
PCI
Certified Nurse Assistant (CNA) -
Corridor Health Center