Anna Gatti
Philadelphia,PA
Summary
Hardworking and passionate job seeker experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Dedicated team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
3
3
years of professional experience
Work History
Team Leader
Chick-fil-A
09.2020 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed several customer calls per day to ensure priority of customers feedback and relation.
Education
Psychology
George Mason University
Fairfax, VA05.2027
High School Diploma -
Pennsbury High School
Fairless Hills, PA06.2023
Skills
- Teamwork and Collaboration
- Patient Advising
- Safe Work Practices
- Volunteer Tasking
- Staff Training
- Professional Relationships
- Giving Constructive Feedback
- Proper Food Handling
Soccer
Trained competitively and personally at Hulmeville Soccer Club for 15 years while participating in travel, all-star, and club teams. While training and practicing with many diverse teams I've learned how to communicate clearly, adapt to new situations, time management skills, integrity and the importance of teamwork.
Timeline
Team Leader
Chick-fil-A
09.2020 - Current
Psychology
George Mason University
High School Diploma -
Pennsbury High School