Anna Geerken
Naples,FL
Summary
Proven server, leader and efficient multitasker, I elevated customer satisfaction and streamlined operations at Stoney Steakhouse Inc. Expert in team collaboration and problem-solving, I boosted sales through strategic upselling. My attention to detail and passion for customer interaction and satisfaction, have consistently enhanced dining experiences, making me a trusted asset in fast-paced environments.
Personable and easy to adjust to customers needs and requests.
Hardworking and passionate, with strong organizational skills. Ready to help team achieve company goals. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Server/Assistant General Manager
Stoney Steakhouse Inc
11.2022 - 07.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Leading pre-shift meetings, to present daily specials and to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Training new hires on the restaurant menu, wine list and, providing guidance on restaurant standards and best practices.
- Performed table touch duties, resolved customer complaints or concerns promptly and professionally, to maintain positive experience and ensuring the customer satisfaction
- Cultivated warm relationships with regular customers.
- Implemented effective communication between front-of-house and back-of-house staff for streamlined operations to ensure timely delivery of orders, resulting in satisfied customers.
- Displayed enthusiasm and provided excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Contributed to inventory management by monitoring stock levels, restocking service areas and necessities and inspecting dishes and utensils for cleanliness.
- Assisted in planning, execution and service of special events, contributing to restaurant's reputation for hosting.
- Increased sales by suggesting additional items like desserts, drinks and wines based on customers' orders.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Designing and typing the main menu, wine list, special drinks and special seasonal menu and pamphlets.
- Oversaw the closing of the restaurant, locking the doors and ensuring the areas are promptly cleaned and reset for the next day.
Server/Front Counter Cashier
Joey D's Italian Restaurant Of Naples
06.2019 - 10.2022
- Served food and beverages with attention to customer needs and satisfaction.
- Worked with POS system to place orders and manage bills.
- Operated counter for taking orders, providing service to customers to pick up orders and performing transactions to complete purchases.
- Assisted dissatisfied customers with refunds and resolving transaction issues.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Built relationships with customers to encourage repeat business.
- Performed training of new employees on the service and counter positions.
- Learned duties for various positions and provided backup support and assistance to ensure the smooth operation of the restaurant.
Education
Greece School of Art Education -
School of Journalism And Reporter
Athens, Greece06-2005
High School Diploma -
Athens High School
Athens, Greece06-2003
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Pride in my work
- Love to interact with customers
- Responsible and Trustworthy
- Table setting knowledge
Languages
English
Full Professional
Greek
Native or Bilingual
Timeline
Server/Assistant General Manager
Stoney Steakhouse Inc
11.2022 - 07.2024
Server/Front Counter Cashier
Joey D's Italian Restaurant Of Naples
06.2019 - 10.2022
Greece School of Art Education -
School of Journalism And Reporter
High School Diploma -
Athens High School