ANNA GERVAIS
ATASH Corp
Pittsburgh,PA
17
years of professional experience
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Bringing 20 years of extensive call center experience in inbound, outbound and blended environments. Expertise in training and development, client relations and problem-solving. Hardworking professional possessing excellent knowledge of management methods and techniques
Work History
Business Operations Manager
4 Years 1 Month- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Spearheaded overhaul of company best practices to significantly increase staff retention rates
- Led business operations by consistently seeking methods to improve profitability through cost containment and revenue generation
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experience
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
- Conducted target market research to scope out industry competition and identify advantageous trends
- Aligned branding initiatives and sales strategies with client goals
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Built company brand from start, working with vendors and clientele daily
- Recruited, hired, mentored and trained 15,multicultural, staff on business procedures, policies, duties and customer care methods
- Spearheaded projects by coordinating with local business organizations to support economic community growth
Office Administrator
5 Years 2 Months- Reconciled account files and produced monthly reports to keep owner informed about office operations
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
- Oversaw office inventory activities by ordering, requisitions, stocking and shipment receiving
- Prepared meeting materials and took clear notes to distribute to stakeholders
- Compared vendor prices and negotiated for optimal savings
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Maintained computer and physical filing system
- Interacted with customers by phone, email or in-person to provide information.
Senior Customer Account Manager
7 Years 9 Months- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics
- Secured on-time payments and collected on delinquent accounts through contacting clients directly
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers
- Developed new employees and on-going performance assessment of current employees
- Addressed over 250 customer calls daily
Education
High School Diploma
Skills
Goal Setting
Financial Statement Review
Verbal and Written Communication
Recruitment and Hiring
Records Organization and Management
Customer Service Management
Timeline
Business Operations Manager
ATASH Corp
10.2017 - 11.2021Read More
Office Administrator
Ivywood Industries, Inc
07.2012 - 09.2017Read More
Senior Customer Account Manager
Online Stores
09.2004 - 06.2012Read More
Corona Senior High
High School Diploma
Read More