Anna Ghaly
Kathleen,GA
Summary
Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven professional provides customers with tailored solutions to meet their needs. Successfully establishes relationships with customers and delivers quality service. An agile individual with excellent communication and customer service skills.
Overview
14
14
years of professional experience
Work History
Insurance Sales Agent
GEICO, Government Employees Insurance
01.2009 - Current
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Trained new customer service representatives on best practices, policies and procedures.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Calculated adjustments, premiums and refunds.
- Responded to customer requests for products, services, and company information.
- Assisted customers with completing insurance documents to avoid missed information.
- Assessed customer needs and recommended suitable insurance policies.
Education
Bachelor of Science - Behavioral Sciences
Skills
- Policy Adjustment Knowledge
- Production Goals
- Contract Review and Analysis
- Policy Management Expertise
- Team Training
- Operational Efficiency
- Payment Method
- Customer Service
- Licensing Requirements
- Call Center Customer Service
- Quality Assurance Requirements
- Workflow Processes
Timeline
Insurance Sales Agent - GEICO, Government Employees Insurance
01.2009 - Current
New York Institute of Technology - Bachelor of Science, Behavioral Sciences
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