Overview
Work History
Education
Skills
Summary
Work Preference
Timeline
Anna Ghaly

Anna Ghaly

Insurance Agent
Kathleen,GA

Overview

16
16
years of professional experience

Work History

Insurance Agent IV

Geico Regional Office
Macon, GA
01.2012 - Current
  • Assist customers through all channels of communication (email, live chat, SMS and phone) with their auto and motorcycle insurance policies
  • Consistently meet productivity, quality and customer satisfaction metrics while adapting to consistent changes to company procedures and state insurance regulations
  • Process data entry with a high level of speed and accuracy from online requests into business applications
  • Collaborate with peers and management on the implementation of new business applications and processing procedures by identifying issues and trends and providing feedback.

Insurance Agent

01.2010 - 01.2012
  • Restarted policies that had been canceled and needed to be reissued as well as created new policies for alternative states (transitioning accounts)
  • Completed insurance underwriting activities such as reviewing driving history, run motor vehicle reports and CLUE reports to ensure no fraud or misrepresentation
  • Received and processed documents that were required for the policy and filed accordingly
  • Conducted processes related to collections for outstanding balances on accounts
  • Provided excellent Customer Service to customers via phone or internet inquires and chats.

Customer Service Representative

01.2009 - 01.2010
  • Managed inbound phone communications with customers to service their auto insurance policies, processed endorsements, retained customer business and explained complex billing and rating changes
  • Provided product knowledge expertise with identifying coverage gaps, explained state insurance requirements and reissued coverage on lapsed auto insurance policies
  • Obtained and maintained a resident Personal Lines auto insurance license with the Georgia Department of Insurance.

Education

Bachelor's Degree - Behavioral Science, Philosophy, English

New York Institute of Technology

Occupational Licenses, Certificates and Training Licensed Georgia Personal Lines, State of Georgia - undefined

10.2026

Skills

  • An expert in Customer Service and
  • Data Entry with more than 15 years of experience providing quality and meaningful customer engagement in a fast-paced
  • High-volume call center environment Ability to grasp new tasks quickly and efficiently Hands-on experience with Salesforce, CRM
  • Omni Channel, Cisco Finesse, ALVARA, Workday, and Microsoft Office Suites Excellent organizational skills and attention to detail
  • In data entry Strong written and verbal communication skills Ability to work collaboratively in a team-oriented environment

Summary

Successful and seasoned Insurance Agent with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work from home optionHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCareer advancementPaid time offFlexible work hoursPersonal development programs

Timeline

Insurance Agent IV - Geico Regional Office
01.2012 - Current
Insurance Agent -
01.2010 - 01.2012
Customer Service Representative -
01.2009 - 01.2010
New York Institute of Technology - Bachelor's Degree, Behavioral Science, Philosophy, English
- Occupational Licenses, Certificates and Training Licensed Georgia Personal Lines, State of Georgia,

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Anna GhalyInsurance Agent