Anna Giarrusso
Covington,LA
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Proven ability to excel in high-pressure environments, showcasing strong multitasking and complaint resolution skills. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress
Pedro’s Mexican Tequila Bar & Grill Restaurant
04.2023 - 02.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Office Receptionist
Dr. Scott Striplin (Women’s Health & Wellness
05.2020 - 05.2021
- Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
- Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
Hostess
Sullivan’s Steak House
12.2018 - 08.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Gymnastics Coach
LSU Bengal Gymnastics
01.2018 - 11.2018
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
- Assessed student progress and provided feedback to improve technique and performance.
Nanny
Dr. Katherine Williams
02.2015 - 06.2016
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
Personal Office Assistant
Dr. Katherine Williams
02.2015 - 06.2016
- Demonstrated adaptability when faced with shifting priorities or unexpected challenges while maintaining composure and professionalism.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained while minimizing waste.
- Handled sensitive information with discretion, maintaining confidentiality at all times.
- Supported staff members in daily tasks to promote teamwork and maximize operational efficiency.
- Expedited invoice processing by reviewing documentation for accuracy before submitting payments.
- Streamlined office operations with efficient filing systems and document management processes.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate of Science - Nursing
Baton Rouge Community College
Baton Rouge, LA08-2027
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Food & Beverage running
- Memory retention
- Complaint resolution
- Time management
- Tableside service
- Reservation management
- Reliability and punctuality
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Languages
Spanish
Professional Working
Timeline
Waitress
Pedro’s Mexican Tequila Bar & Grill Restaurant
04.2023 - 02.2025
Office Receptionist
Dr. Scott Striplin (Women’s Health & Wellness
05.2020 - 05.2021
Hostess
Sullivan’s Steak House
12.2018 - 08.2019
Gymnastics Coach
LSU Bengal Gymnastics
01.2018 - 11.2018
Nanny
Dr. Katherine Williams
02.2015 - 06.2016
Personal Office Assistant
Dr. Katherine Williams
02.2015 - 06.2016
Associate of Science - Nursing
Baton Rouge Community College
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