Anna Gore
Gonzales,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alliance Safety Council
02.2012 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
East Ascension High School
Gonzales, LA05.2005
Skills
- Credit Card Payment Processing
- Active Listening
- Order Fulfillment
- Report Transcription
- Microsoft Word
- Stocking and Replenishing
- Microsoft Excel
- Microsoft Outlook
- Problem-Solving Ability
- Adobe Systems Adobe Acrobat
- Administrative Support
- Microsoft Access
- Process Transactions
- Typing Proficiency
Timeline
Customer Service Representative
Alliance Safety Council
02.2012 - Current
High School Diploma -
East Ascension High School
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