ANNA GRAHAM
Scranton,SC
Summary
Human Services professional with deep experience in supporting diverse client needs and delivering impactful results. Strong focus on team collaboration and adapting to changing requirements, ensuring reliable and effective service. Skilled in case management, crisis intervention, and client advocacy, with compassionate and empathetic approach that fosters trust and positive outcomes.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Services Assistant
FLORENCE COUNTY DISABILITY & SPECIAL NEEDS
Olanta, SC
09.2021 - Current
- Monitoring patient behavior and assisting them with ADLs. In addition to communicating with family members and the clinical team to ensure the wellbeing for all patients.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Acted as mandatory reporter of abuse.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Established trusting relationships with clients by demonstrating genuine concern for their well-being and offering non-judgmental support.
- Provided crisis intervention services during critical incidents, ensuring the safety of all involved parties while facilitating appropriate support measures.
- Maintained accurate records of client progress, assessments, and interventions for optimal case management efficiency.
- Strengthened client relationships through empathetic listening, open communication, and consistent follow-up on concerns.
- Mentored new staff members and interns, providing guidance on best practices in human services delivery while fostering a supportive team environment.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
FRONT END CASHIER
WALMART
Lake City, SC
01.2020 - 08.2021
- Process Purchases Front end cashiers process all purchases by scanning the items, bagging them if requested, and taking the final payment. Depending on the business, they may be required to check identification for age-restricted products, such as alcohol or tobacco. While also maintaining the inventory of the shelves.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Approached every question or concern with calm and level-headed approach.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Improved store cleanliness and safety with regular sanitation of cashier area and aisles.
- Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
Education
Certificate - EKG Technician
REVIVED MEDICAL TRAINING ACADEMY
Florence, SC10.2024
HIGH SCHOOL DIPLOMA -
LAKE CITY HIGH SCHOOL
LAKE CITY06.2019
Skills
- Seeking a position in a dynamic organization where I can launch my career and work towards expanding my current skill set I am very hardworking, detail oriented, a team player, and adaptive to any work environment
- Social perceptiveness
- Teamwork
- Customer service
- Problem-solving
- Time management
- Organizational skills
- Active listening
- Verbal and written communication
- Certified in CPR/AED
- Documentation skills
- Client advocacy
- Maintaining client records
- Care coordination
- Conflict resolution
- Employee training
- Goal setting
- Policy understanding
- Crisis intervention
- De-escalation techniques
- Data confidentiality
- Resident support
- Behavioral intervention
- De escalation tactics
- Issue reporting
- Mental health crisis response
- Professional boundaries
Certification
• ServeSafe Certified
• CPR/FIRST AID/AED Certified
• EKG certified
• Abuse, Neglect, and Exploitation - Reporting and Recognizing signs.
• Alcohol & Drug free work place.
• Behavior Support Plans.
• Bill of Rights.
• Communication
• Confidentiality & Hippa
• Consumer Personal Funds & Property Training.
• Consumer Supervision & Accountability - Logbook.
• CPI Nonviolent Crisis Intervention Restraints.
• Critical Incidents - Incident Reports.
• Disaster Preparedness
• Dysphasia, Aspiration, & Gerd.
• Fall Prevention - Home Safety.
• False Claim Act and Recovery Act - Whistle Blowers Law.
•Fire Safety & Disaster preparedness - Emergency Procedures.
• Home and Community Based Waiver.
• LifeVac Choking Prevention.
• National Safety Council Defensive Driving 4 hours.
• Omnibus Protection Act.
• People First - Empowering People.
• Preventing and Recognizing Suicidal Behavior.
• Professionalism at Work.
• Q'Straints Wheelchair tie downs & Lifts.
• Rights of People with Disabilities.
• Safe Lifting & Transfering.
• Seizures - Body Checks.
• Sexual Harassment in work place.
• Signs & Symptoms of illness.
• Understanding Disabilities, Intellectual Disabilities, Autism, and HASCI.
• Vital Signs.
Languages
English
Native or Bilingual
Interests
Traveling
Learning about History
Timeline
Human Services Assistant
FLORENCE COUNTY DISABILITY & SPECIAL NEEDS
09.2021 - Current
FRONT END CASHIER
WALMART
01.2020 - 08.2021
Certificate - EKG Technician
REVIVED MEDICAL TRAINING ACADEMY
HIGH SCHOOL DIPLOMA -
LAKE CITY HIGH SCHOOL