ANNA GRAJALES
Nashville
Summary
Dedicated EVS Lead at Baptist Health Hospital with expertise in sanitation procedures and hazardous waste management. Proven ability to enhance cleanliness standards and foster a collaborative team environment. Recognized for reliability and punctuality, ensuring patient rooms meet healthcare facility standards while executing quality assurance checks effectively.
Environmental services professional with reputation for high standards and reliability. Known for maintaining cleanliness and sanitation to support safe environments. Team-oriented with strong focus on achieving results and adapting to dynamic situations. Skilled in operating cleaning equipment and following safety protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
EVS Technician
Nashville General Hospital
07.2025 - Current
- Collaborated with nursing staff to prioritize cleaning tasks based on patient needs and hospital protocols.
- Utilized effective time management skills to complete cleaning assignments promptly and efficiently.
EVS Lead
Baptist Health Hospital
04.2024 - 05.2025
- Led training sessions for new staff, ensuring adherence to hospital cleaning protocols and safety standards.
- Executed quality assurance checks, ensuring all areas met established cleanliness standards.
- Supervised daily operations of the environmental services team, fostering a positive and productive work environment.
Cafeteria Worker
Good Samaritan Hospital Medical Center
01.2023 - 04.2024
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Served food according to temperature, safety, and presentation guidelines.
Call Center Representative
CSC Logic
01.2022 - 01.2023
- Provided comprehensive customer service support, ensuring inquiries were addressed efficiently and effectively.
- Managed time effectively to handle a high volume of calls while maintaining service quality.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered prompt service to prioritize customer needs.
- **THIS WAS A 12 MONTH CONTRACT POSITION ONLY**
Cashier/Delivery Driver
Masala India Restaurant
03.2017 - 12.2022
- Processed customer orders efficiently and accurately, ensuring timely delivery.
- Maintained organized cash register area to facilitate smooth transactions.
- Collaborated with team members to ensure exceptional customer service during peak hours.
- Delivered food orders promptly while adhering to safety and hygiene standards.
- Resolved customer inquiries and complaints effectively to enhance satisfaction.
Education
High School Diploma -
Lafayette Sr. High
Lexington, KYSkills
- Patient room cleaning
- Reliability and punctuality
- Sanitation procedures
- Healthcare facility standards
- Sterilization techniques
- Hazardous waste management
Certification
- CPR Certification
Languages
Spanish
Professional Working
Timeline
EVS Technician
Nashville General Hospital
07.2025 - Current
EVS Lead
Baptist Health Hospital
04.2024 - 05.2025
Cafeteria Worker
Good Samaritan Hospital Medical Center
01.2023 - 04.2024
Call Center Representative
CSC Logic
01.2022 - 01.2023
Cashier/Delivery Driver
Masala India Restaurant
03.2017 - 12.2022
High School Diploma -
Lafayette Sr. High