Anna Grave De Peralta
Henderson,NV
Summary
Operations Support Specialist with experience in reporting and data analysis. Proficient in Excel for reporting, forecasting, and data validation. Skilled at presenting metrics, supporting decision-making, and maintaining process documentation. Highly detail-oriented, organized, and eager to contribute to data-driven investment consulting projects.
Overview
5
5
years of professional experience
Work History
Operations Support Specialist
Frequence
Mountain View, CA
10.2024 - Current
- Respond to client inquiries as part of a support team, resolving complex questions and clearly explaining performance data.
- Produce weekly priority ticket reports and post daily workload forecasts for each team to support capacity planning.
- Present daily metrics and forecasts during morning meetings, communicating expected volumes, trends, and operational goals.
- Pull, validate, and analyze performance reports to support client requests.
- Train team members on new processes and contribute to updating internal training documentation.
Work Study Associate
Ottawa University
Ottawa, KS
01.2021 - 05.2024
- Ensured accurate financial handling and inventory control at university events.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Provided feedback to management on customer satisfaction and product issues.
Education
Bachelor of Science - Business Administration
Ottawa University
Ottawa, KS05-2024
Skills
- Microsoft Excel
- Data analysis & data validation
- Client communication
- Time management & prioritization
- Attention to detail
- Team collaboration
- Training & knowledge sharing
- Bilingual in English and Spanish
Timeline
Operations Support Specialist
Frequence
10.2024 - Current
Work Study Associate
Ottawa University
01.2021 - 05.2024
Bachelor of Science - Business Administration
Ottawa University